Pets Best | Pet Insurance Review

I know it seems funny for a veterinarian to insure her own pets, right? But I have 9 animals on Pets Best Insurance right now. With this many animals, somebody is always getting into trouble. Pets Best has covered my claims - and so far - the money I have been reimbursed - has more than paid for my premiums - even in just wellness benefits. I can't tell you how many people come in to our animal hospital with a sick pet, and can't afford the treatment or surgery they need. With this insurance - most people could afford to treat their pets. For me, I have peace of mind, and know that if I am out of town, they can go to the specialist of my choice to get the best in care - without killing my pocket book. Their plans are easy to understand - meet the deductible - then they reimburse 80% of covered things. There is no age limit, so even my senior dogs were able to be covered, and I fully expect to have a big bill associated with the "end of life" circumstances that I am sure to face, all too soon. I saw several other insurance plans - as a veterinarian - and they were very confusing - even to a vet! I can't imagine a regular pet owner being able to figure out what is covered or not. I am really pleased that if my pets need a specialist, either for a surgery or medical reason - I don't have to be worried about the costs.

I have a dog who had to have several surgeries on her leg. I made many trips to the surgery center and may phone calls to Pets Best. Every time I had to call, I've always received excellent customer care. My claims have been handled fast and very professionally. And the most important thing is that the checks came in the mail quickly! I tell all my friends about this insurance and how important it is not to be without it. For a few dollars a month, you can save thousands!!!!! That is what happened to me. You can be the most careful pet owner, accidents happen and you never know when.

I've used VPI in the past and found that Pets Best is much faster in responding to claims that I fax. The cover a fairly good amount of cost, I would like it if they did cover heartworm prevention though.

I have had nothing but excellent service from Pets Best representatives. The policy stands head and shoulders above the rest. Claims are paid promptly. Wish my health insurance could be with them. Hassle free!!

I have a puppy who chewed something and ended up being hospitalized overnight- It amounted to $600.00In their policy, ingesting foreign objects is covered under accident- Pets Best is requesting medical records which certainly is there right to do- HOwever, when I spoke with customer service as to the reason, the representative didn't know, but stated to me perhaps it was because my puppy has a behavior problem, because she chews lots of things- She is a puppy- puppies chew alot- when I confronted her, she said that she didn't know the reason, and she was giving me an example of why they are requesting records- the issues are 1) you should be able to know exactly why the company is requesting records 2)This was not a large claim- I am concerned that this is a stalling tactic- I haven't received the outcome, but the issue is that is pretty clear cut- Imagine what would happen if this was a larger bill- I read other reviews, yes, the customer service representative is polite, and they are receptive, but the company should be able to tell you exactly why they are delaying your claim and requesting records- I read another poor review that involved an accident with a puppy- perhaps puppy owners should find another company- and I'm hoping that I will be able to change my review, after they receive the records- I have called the President of the Company as of today- I am a mental health professional and have worked in the insurance business- again, my issue as of now, is that I should know exactly why my claim is being delayed- and if it truely is because puppy chewing is considered a behavior problem than most puppies in the country have a behavior problem- I feel that I am in a tough situation, I am inclined to go with another company- as I just was apalled and when the representative stated that it might be because my puppy has a behavior problem- but If I drop them, they most certainly will not pay the claim- I have called the President - he gives you his cell phone- which is nice- and hopefully he will have more information and I will get my claim paid- and hopefully sometime soon I will be able to amend this review- however, the company truely needs to tell you exactly what is going on and why medical records are being requested- not guess-