Pets Best | Pet Insurance Review

This company has performed as stated. Great insurance for peace of mind. I highly recommend.

My claim was rejected after sending paperwork three times. Customer care was rude.

Recently I filed my first claim with Pets Best and was pleasantly surprised at how easy it was and how promptly my claim was handled. I discovered a small lump on my dog's chest and her vet thought it best to remove it and check it out. It was too small to aspirate but he didn't want to wait and let it grow in case it was malignant. So she had the surgery (is doing fine, tumor wasn't malignant) and a few days later I filed the claim. Very easy to do. About a week later I received notice that it was processed and a few days later a check arrived in the mail. They paid exactly what I expected. Especially right before the holidays wasn't a good time to incur a hefty vet bill. But I didn't want to risk my dog's health. It made a wonderful difference to know I could get some help, that is the reason to have insurance after all. By the way, before filing I spoke to a customer service rep who assured me that filing a claim would not cause the company to drop me or raise my rates beyond the usual small annual increase due to my dog's age. I recently received my renewal info -- so far so good!

I LOVE Pets Best Insurance! I have 3 older dogs and have filed claims on all of them. Pets Best has not only paid on all of them, but they are very responsive with emails keeping me posted of progress, as well as very quick processing of my claims! I really like the concept of paying the 80% on any claim after I meet my deductible. So much better than complicated schedules of payments for various types of claims. I am most impressed with their service! My vet said that they were one of the best that she has known, and I whole-heartedly agree! Pets Best is the best!

Personnel always very respectful and helpful on the phone- even when I expressed a disappointment and was not very happy at the time. I misunderstand one aspect of the policy. Person at PB could not have been more respectful and professional which I really appreciated. Claim was easy to submit and was processed in a very timely manner. Their policy is very forthright and one gets no run-arounds with this company. PB was highly recommended to me by another dog owner, and I woudl not hesitate to recomment PB to others. Clearly they take professionalism and respect for clients very seriously. PB was recommended to me and I would not hesitate to recommend PB to others.