Pets Best | Pet Insurance Review

My dog was recently diagnosed with cancer and has been receiving treatments, many of which are quite expensive. When reading that my insurance would cover 80% of "reasonable and customary" charges, I figured I would receive less than 80%. Not with Pet's Best. They have promptly paid the full 80% of all charges, except some minor hazardous waste fees. There have been no arguments, no asking for further information. The claims process is easy and I have received my refunds within 10-14 days. Even better, they offer direct deposit so no waiting for checks. I highly recommend them!

I have a 8 year old Yorkie who has had no health problems. I purchased insurance over the years from two different pet insurance companies and have had nothing but problems. With bogus payouts that were not even worth my time of submitting the claim to the most rudest employees i have ever dealth with. A friend gave me Pets Best insurance and i figured what could i loose i will try them. Well after being with Pets best for 4 months my little yorkie got sick. Unknown what was making him vomit, itch and be very lathargic. The bills kept adding up along with the hospital stays for him and all the testing. After changing vets multiply times they finally found it was a parasite. My bills were up in the $4000.00. Now it was time to see if this Pets Best insurance really would do what they said it would. I downloaded the form, coompleted it and faxed it to the number on the form. 3 HOURS Later I had a confirmation saying that my claim was being reviewed. Two days later an email saying that they needed to get some more records and by the 5th day a check for 80% was sent to me. YES THATS WHAT I SAID 80%. They covered exactly what they said they would with no hidden clauses (about up 80% of the allowable cost) The Customer Service people are so nice and very helpful. One employee is nicer then the other. I have called and asked questions and they are always willing to go above and beyond to help me. WHAT A GREAT PET INSURANCE place this is. Do not go anywhere else f

My airedale has some health issues -allergies & last summer she had pacreatitis last summer. The treatment was expensive.Having this insurance was a life saver.They processed the claim & within 10 days I had received my check..the process could not have been easier. The customer service is wonderful & filing the claim was simple

I submitted by fax on Wednesday my claim for my puppy's 4th puppy shots, I received an email on Thursday to confirm that they received the fax and it was being processed, on Friday I received another email with the EOB attached along with them telling me that the reimbursement would be submitted to my bank the next day. Your customer service is excellent, and the phone call I received from you welcoming me was very nice, and when I did call the customer service rep. she was extremely nice and helpful.

I have insured four pets with Pets Best over the years. First of all, I find the premium reasonable. Secondly, I have filed several claims over the years, and the responses were quick and covered the 80% after the deductible. Very kind and competent customer service representatives, too. I can't say enough good about this company! I have enthusiastically recommended them to my friends. No need to look elsewhere for insurance.