Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Anne P.

Good luck finding nicer customer reps!

I had questions about submitting a claim, and I talked to Sharon (I asked for her name because she was so awesome!) and she helped me to understand the process and was great to talk to. Pets Best has always taken care of my high dollar claims. Good payouts!
5

out of 5

POSTED: | BY: Sherry Z.

Very very easy to work with

i recently purchased policy for 4 pets and had made a mistake when declaring an illness for one of them. i had said eye infection when in fact it was an ear infection. i called and they corrected the error for me and sent me a corrected policy
5

out of 5

POSTED: | BY: Lorelle

5 Years as a Customer and Still Loving It!

Pets Best has been great to work with over the past 5 years. When I have made claims in the past, they were always processed quickly and efficiently. Additionally, when I needed to make changes to my policy, the customer service rep was friendly, informed and handled my request with great professionalism!
5

out of 5

POSTED: | BY: Melanie Wing

I'm totally delighted!!

When I had VPI, it seemed that very little was considered "allowable"! Then, they had a deductible for every condition, every year. That is $50 here and $50 there, so you never got anything back. Then they'd change the policy, to top that off. Their annual prices are astronomical! I am so glad that I made the decision to go with Pet's Best. It took me months to decide, but let me tell you.... don't wast your time and money. Just try Pet's Best. I'm not sure how long it took to handle the claim. Max 1-2 wks, but it may have been 1 wk or less, which is what I'm putting!!
5

out of 5

POSTED: | BY: Barbara

Much Love for Pets Best

Don't really have a claims story, but I'd like to say that I LOVE this company(!) and I recommend it to every pet owner I know!!!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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