Pets Best | Pet Insurance Review

After being insured with PetsBest for almost one year, I filed my pet's first claim to find out that even though my pet was covered, the $34 dollars would not be paid. When I called the customer service representative, I was given a long-winded run-around and then finally told that if I wanted to pursue the matter, I would need to hire an attorney. My 8 year old German Shepherd was recently diagnosed with spinal-myopathy, a degeneration disease that was supposed to be covered with my policy. It wasn't and so I have cancelled the policy and will try to warn everyone that this company is one large weasel!!

I have only had two problems with my 18 month German Shepherd, both minor - and Pets Best has paid minus the $75 deductible. The second problem, a seed husk in the eye was taken care of, BUT, I didn't understand, whether the deductible was for one year or for each occurrence. You should tell your people that e-mail can come across as rude. I would have liked the respondent to have said "thank you for asking, etc." So, am I going to continue, ?? I see a lot of not so good comments.

I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the Best pet insurance to have. I could have never been able to have the excellent care that they have needed without having Pets Best to help cover the cost. I hve looked at other companies, but felt very comfortable with the plan and the service I recieved from Pets Best.

I had my pomeranian insured with this company for over 2 years. I had nothing but great experiences with them. I recently lost my dog due to a dog attack. My dog was in the hospital for 3 days, Vet bills totaled over $1,500. I received a check for over $1,100 in two weeks. Great, efficient and fast service, I e-mailed the comapny on several occasions and dealt with Courtney Phillips and Travis Langford and they have responded to my e-mails in less than a day. Great company, I will use them again on any future dogs that we own. Thank you Pets Best!

My 14 year old dog starting having food problems and after many tests at the vets., it was determinded that she had cancer. I had to have her put down. All my claims were paid within 10 days each time. I was so grateful that with all the saddnss I was going thru, claim checks were something I did not have to worry about. Thank you Pets Best!!!!