Pets Best | Pet Insurance Review

I have had Pets Best Insurance for a while now. I have my two dogs insured through them. One of the dogs has had a number of health issues. The most recent issue resulted in almost 3K in vet bills. Pets Best has always been very good, but I wasn't sure what the outcome of this last claim would be. Well it was even better than expected. While they paid 80% of all the covered charges, I was also not charged a deductable, as they considered this illness a continueing illness from a previous claim. The good thing about them, is that once you pay the per illness deductible, all further claims on that same illiness or injury do not require you to pay another decuctible no matter how many times you have to have your animal treated. They are the best.

We've had Pets Best for over a year now and they are extremely difficult to work with. They're customer service is terrible (don't return phone calls, can't explain the process well, etc) and they claim everything is preexisting. We are currently looking for other another company to insure our cats.

There is nothing outstanding about Pets Best. I've had my 2 dogs insured since I've had them (2 years). Seems like I might have made the wrong decision when I chose Pets Best. I have given them several opportunities to "help" me want to stay a customer - but each conversation with them is friendly yet ineffective. I like the simplicity of their plan - it's pretty straightforward about percentage payout, you get to use your own vets; but - they seem to be "overloaded" with paperwork and behind the 8 ball. I originally faxed my claims to them on 8/21 and got a fax confirmation. There is no where on their site detailing the procedure for handling claims. The only thing I could see is to wait 10-15 days for processing. Apparantly, once you call they tell you that you'll receive an email confirmation once it has been received. I wished I could have read that on their web-site ... It would have saved me 2 weeks of waiting patiently. I emailed my claims in again, expecting the email - and that took over a week to get. Despite my calls to check that they've been received. So now it's 3 WEEKS later and I still can't get a real confirmation that my paperwork has been received. WEEK 4 - I finally get the emails that they have processed the claims - and most were correct, except one. So when I call again - I am told I have to file an appeal. They just left charges off - so should I refile those charges? or file an appeal and wait ANOTHER month to hear back about the appeal. What if they tell me then that I have to refile the claim because they left off some charges. Is that going to take another month to refund??? SHOULD IT TAKE THAT LONG TO GET RESOLVED?

I used to work at an animal hospital and saw many different pet insurance companies. Most of our clients had VPI and all I ever heard were complaints about that company so when it was time for me to get insurance for my dog, I did some research. Out of all the companies I found, PetsBest seemed to be the best fit for my dog. I have never had a problem with them and they process claims very quickly. So far I have had to file a few claims. Last December, my dog ate a 1lb box of chocolate and had to go to the ER and then in April she was attacked by another dog and, again, had to go to the ER. PetsBest never questioned anything and they sent over $100 back for each of those claims. They even cover dental cleanings which most of the other companies don't cover. They sent back a check for over $100 for that also. From what I had heard about the other companies, I wasn't expecting to recieve much back from the claims so I was pleasantly surprised when I recieved the checks. I highly recommend this company.

Pets Best actual pays what they advertise. I religiously take my dog Isabell to our Vet for check-ups. Best Best Wellness with no deductible has returned more in services than I have paid.