Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,056

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Sally Holthouse

Doubling rates after a year

I cancelled. Rate went WAY up. My premium for my illness/injury policy for my not yet 4-year-old dog went up from $45/month to $80/month! What!? I called to ask why the rate nearly doubled for such a young dog and no explanation was given. Seems like they get you in the door with low rates (in the $30s) and then raise it super quickly. Other companies offer much more reasonable rates.
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1

out of 5

POSTED: | BY: RB

Complete scam

Complete scam. You pay hundreds a year for a policy that covers virtually nothing. Stupid clause about dental that requires you to endanger your pet and put them through unnecessary anesthesia in order for periodontal disease care to be covered. Wish I could get back every dime I've given them.
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1

out of 5

POSTED: | BY: R B

Complete Scam

Complete scam. You pay hundreds a year for a policy that covers virtually nothing. Stupid clause about dental that requires you to endanger your pet and put them through unnecessary anesthesia in order for periodontal disease care to be covered. Wish I could get back every dime I've given them.
3

out of 5

POSTED: | BY: PR

Tardy reimbursement, sometimes up to one month

tough to get through to an actual person in customer service. This option should be the first option in the voice mail, a customer should not have to trace a path through the maze of phone options. Weak excuses for tardy reimbursement. I checked with a friend who has Truepanion for his dogs...reimbursement is prompt. Maybe Pet's Best needs more claims adjusters ?
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3

out of 5

POSTED: | BY: Gunther McConnell

They paid on a heart worm test

They paid on a heart worm test. They didn't pay for meds for her intestinal problem she had.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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