Pets Best | Pet Insurance Review

I bought Pets Best insurance as soon as I brought my puppy home. After much research I went with Pets Best Pets First plan and added on their Best Wellness plan. I also paid the additional amount to guarantee the cost would not go up for the first 8 or 10 years. I was hoping to not really use the insurance during the first year! Unfortunately, my dog,Lucky, had some kidney infections and stomach issues. Pets Best did live up to their claims of fast claims settlements. They paid exactly what they had promised when I sign up for the insurance. The only complaint I have about those claims is that they mislabeled the reason for the claim. When I called they said that it was a computer thing and that it did not matter. They did nothing to fix it. Now comes the real complaint with Pets Best. I just got notice that they are being underwritten by Aetna Insurance Company. My insurance went up $149.56 and they are no longer honoring the guarantee price that I had paid extra for when I went with them. Checking around, they are $149.56 higher than the very best plan one of their competitors has. I will be doing more research this afternoon and will probably change companies. If I had to rate the company on my first year's turnaround for claims I would rate them a 9. As far as new cost and not living up to thier promise to hold the line on the price, I would give them a 3!

Since my review on 2/8/09, the customer service manager has apologized to me. I was determined to get this resolved and had gotten in touch with their sales manager. HE WAS WONDERFUL! Not only did he listen, he believed me. He then made it his mission to solve the issue. He personally did a conference call with me and my credit card company. They concluded that it was a technical issue between P.B. electronic system and my credit card company's electronic system. My policy was reinstated as if it had never lapsed. I am pleased to say that my claims have been reimbursed, and the offic manager? We have a great rapport she apologized profusely and is now instrumental in getting my claims taken care of. Immediately after this was resolved, I thought, "Maybe hell does occasionally freeze over!" :) I just love it when honest people are heard and given the benefit of the doubt! Thank you for letting your heart get involved!!! I stand corrected regarding Pets Best. You've redeemed youself!

Being in the "customer service" world for many years, I know how important it is for companies to receive feedback about their products and service and they need to know which agents are representing them well. The agent I spoke with the other day (Vickie) was both friendly and knowledgeable and I really appreciate that. I also appreciate any company that keeps jobs in the United States!!! When will the other companies realize that you get what you pay for? Yes, a company may be able to save some money on hourly employees by shipping jobs overseas, but the quality is just not there. It's nothing personal, those folks just want to work and I don't begrudge them that, however, again, if the service isn't being provided and there's also a communication difficulty, it just isn't a good customer experience. I go out of my way to work with companies that keep jobs here, whenever possible. I digress; my main point is that I think Vickie is a keeper! Now, with all that being said, I'm about to make a claim and I hope that I can still rate a "10" after. My dog started limping and I took her the next day to her long-time veterinarian, who advised that she needs surgery on her back leg! Turns out that what she has falls under one of the provisions that isn't covered until your policy has been in effect for a year and - thank God - this situation occurred about a week or ten days after that one year mark. Whew! However, I hope we're not going to have a problem and I'll be back on this board to advise anyone who's interested as to the outcome. Thanks so much - Goldie

I am a first time pet owner. I had no clue where to even begin when researching for an insurance company. My vet - Irvine Vet. Svcs recommended insuring my pet through Pets Best. Not only is my vet the best, but they certainly recommended the BEST pet insurance co. My puppy had a recent gastronomy for ingesting a foreign object. I had to pay almost $2,500 out-of-pocket, but when I called Pets Best they said this procedure is covered and that I would be reimbursed 80% with an average turnaround time of less than two weeks. The turnaround time alone is unbeatable. Aside of the benefits that come with being a member, what I found most important was that each time I called to check status on my claim, a very friendly, professional rep would answer all my questions. I told her...folks from Idaho must ALL be so very nice and courteous. It's so hard to find good customer service these days...and hands down...Pets Best offers first class / five-star service.

When we got our new lab puppy, we felt we should also review purchasing pet insurance. We reviewed every company, and the one that continued to be recommended was Pets Best. The final recommendation came from our AHHA cretified veterinary hospital owner, who made a strong recommendation for Pets Best. We purchased a policy on Madison with Pets Best. Madison "Our new lab" has had her first vistit, and everything went well with Pets Best. We get tremendous peace of mind having this insurance and would certainly recommend this company to anyone. Thank you Pets Best!