Pets Best | Pet Insurance Review

I have 3 pets signed up with Pets Best. 2 cats and 1 dog. 2009 has proven to be a very trying year with all 3. The dog had developed a violent cough. After seeing the regular vet he was off to a specialist. $1568 later we have a diagnosis of "allergic chronic bronchitis". Multiple claims were put through for this dog. Every single one was paid at the 80% after deductable. Checks were in my mailbox in less than 10 days. My out of pocket expense? $333. I've called several times with questions and have had great support from the customer service team. The cats have gone back and forth this year with Irritable Intestinal disease. One had to have a barium sweep. Both have cost me hundreds of dollars! Pets Best again paid the 80% after deductable in record speed. No questions asked! I have heard stories from friends and colleagues about other pet insurance companies. I am so glad I went with Pets Best. I have nothing but good to say about this company. Smartest decision I ever made.

I have been so impressed with Pets Best Insurance. We have had the policy for over one year and it has been so wonderful to have the peace of mind of having this insurance. We have had to file claims and they are processed effectively and in an fast manner. They have sent us emails stating that they are requesting our dog's medical records so we are aware of what the process is. But most of all beside the professionalism and service every time I call to ask a question they say "How is Maxx?", our dog. We appreciate an company that cares about our dog as much as we do. I would highly recommend this to anyone considering pet insurance.

I have 2 dogs covered by a PetsBest policy. The Customer Service Department is top notch. I have had numerous claims in the past year and I have never had a problem getting my 80% reimbursements in a very timely manner. I recently took one of my dogs to see a doggy dermatologist. The vet said that she had never heard of PetsBest and was asking about the company because she was constantly being asked to recommend an insurance company to her clients. I had nothing but good things to say about PetsBest and she assured me that she would let her clients know about this insurance. I only wish human health insurance companies were so easy to deal with.

I have never seen a dog go into anaphylactic shock before and certainly didn't realize a bee sting would do that. We were frantic with our maltipoo and thinking only of getting her to the animal hospital...but when the bills started adding up, we started to panic! How do we put a pric on our precious little maltipoo?? When I called to make sure it was covered, they were sooo awesome and kind. They explained everything and if I've ever had a question, they've always explained with nothing but sincere kindness. I would definitely recommend Pets Best Insurance and already have to several of my friends!

I initially reviewed Pets Best as poor and related the several things that had gone wrong with my initial claim which had been declined. However, Pets Best Customer Service suggested that I resubmit the claim. I did so, and they processed it amazingly quickly. I received exactly the amount that I was expecting. I am most favorably impressed and very glad that I have Pets Best. Especially, I appreciate their customer service. It is easy to reach a real person via phone. I also really appreciate being able to monitor what is happening with my claim online. This has been my first experience with pet insurance, and I am delighted that it has worked out.