Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,839

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
3

out of 5

POSTED: | BY: Stacey gray

Great, but high rates

Petsbest has been a great insurance, but in 3 months my insurance for my dog and cat has shot up from 378 to $570! And I haven't had any serious issues with either animal. This is unacceptable to me. Wouldn't recommend due to high rates.
5

out of 5

POSTED: | BY: Kimberleigh

great insurance

What a great company. Fast processing and reimbursement.
5

out of 5

POSTED: | BY: Mercedes D.

Definitely Pet Owners Themselves

Micah swallowed a chipped bone, and I took him to ER... they took Xrays and found foreign objects in the stomach. Next day Dr. Bill Hancock took more Xrays and Micah was hospitalized. I called Pets Best to get policy information, I was so nervous could not think how to get it. And Tara was very helpfull, calm and caring. They actually care.
5

out of 5

POSTED: | BY: Roxanne

The BEST!

I have found Pets Best Insurance to be what they say...the Best! My claims are processed timely and the customer service is friendly and helpful. My Vet recommended this insurance and it was the best move I ever made for my "Squeekers". I have friends who have complained about their choice of Pet Insurance and I make sure they know about Pets Best.
5

out of 5

POSTED: | BY: Barb

The best in California

I did my homework on pet insurers available in California and these guys have the least fine print and "gotchas". If you are seeing prices that seem too good to be true, THEY ARE. Terrible experience with a lower-cost provider who shall not be named (based in PA). Fine print is very well hidden with a lot of these providers but Pets Best stands behind what they promise to deliver. Love love love the quickness with which they pay claims. Had a super expensive bloat claim right after signing up and they paid it... FAST! Colossus and me thank you!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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