Pets Best | Pet Insurance Review

About six months ago our senior German Shepard began having diarrhea all the time and was losing weight despite eating good quantities of high quality kibble. Through the tests that finally identified the issue and the subsequent treatment that will need to continue for the rest of her life I was very impressed by the speed of Trupanion's acknowledgement and settlement of our claims and the friendly and caring language of their emails and letters. On the few times that I have called them the person to whom I spoke also was very friendly and not only assisted me quickly and quickly but asked about our pet. We have been very pleased with Trupanion's service.

I had several questions regarding a recent claim for heart disease. I spoke with Kendra who was very nice and helped me with all my questions. I thought of even more questions hours later and luckily spoke to Kendra again. She remembered me and my dog's illness and was able to help answer all my questions. I can't say enough about Pets Best excellent customer service and how much they truly do care!

Every time I have submitted a bill they have been prompt in payment. I have recommended them to several friends. They have been outstanding to work with. Fast payment of cliams and the least exclusions--they have paid thousands in claims reimbursements back to me. Exactly what I need from a pet insurance company.

Pets Best is a wonderful insurance company that is staffed by true animal lovers! I have had terrible experiences with past pet insurance providers, and have been shocked (in a good way!) at just how effectively and honestly this business is run. All five of my cats are insured with Pets Best. They have a discount for multiple pets!

My Sheltie mix, Ruby, was diagnosed with hemangiosarcosis not long after we adopted her. Pet's Best was amazing -- they not only paid our claim up to our policy limit, but refunded was was remaining on our yearly premium. Their customer service staff was so supportive and helpful. I have recommended Pet's Best to any of my friends who have treasured pets.