Pets Best | Pet Insurance Review

Consumers need to beware of this company's online application process. In January, 2009 I obtained insurance from Pets Best for my Labrador Retriever. I applied online and paid my money. 6 months later, my dog ruptured his ACL, requiring a surgery that cost almost $4,000. My claim was rejected by Pets Best, citing a one year waiting period for cruciate ligament injuries. This was not disclosed during the online application process. It is my opinion that this company dupes consumers by not making them aware of this exception to their policy during the application process. (Especially since this injury is one of the most common canine injuries.) I'm hoping that others will learn from my mistake in trusting this company to be above-board during their application process. My complaints to the company and to the Better Business Bureau have been met with rudeness and contempt. "Buyer beware" is certainly applicable to this company.

I have submitted 8 claims within 4 months and each one has been reimbursed promptly (within 2 weeks). I was nervous the first time I sent the claims because I went to 5 doctors and I thought that they would be suspicious and fight the way I went about finding out whether my dog had cancer (he does not). They did not fight my claims and they promptly reimbursed what I was owed. I am very excited about them because my dog keeps having a lot of illnesses and accidents. I do not know what will happen when they wil be under aetna. However, they just increased my premium.

I am very impressed with PETS BEST insurance. They actually called me to tell me that I might be able to get more of a refund than I had expected because they were now covering certain supplements which is very intelligent because it keeps the animals healthier and lowers vet bills. They have good policies, excepting that they still have riders, but they pay out very well and quickly with no hassles. If there is ever a question, they are open to my vets' feedback and resolve the matter quickly. I find them extremely fair. If only we humans could have such good coverage in the United States. Perhaps the congress needs to look at PETS BEST insurance. I always recommend this company to other pet owners.

I have had several pet insurance companies for my pets. You have to read the fine print especially when it comes to continued care for a disorder that occurred in a previous year. Many companies wont cover. I have had a couple of claims with PetsBest and had a problem with one but my vet cleared it up and PetsBest came thru. My subsequent claims have been paid and very timely. Ive had PetsHealth and VPI and would not recommend these insurance companies. Thus far I dont have any issues with them and their payments have come within 10 days or less. However, I have not had any serious complications to cover so cant attest to how they will measure up if this arose.

I have had Pets Best insurance for over a year now and I have to say i am impressed with their turn around time. I also found their representatives to be imformative. I recently submitted a claim for $6000 for a herniated disc and I was worried the claim process would take a long time. I paid for the bill with my credit card and I was afraid it would be a while before it would be approved because of the charges involved. As most know, credit cards need to be paid within 30 days. Well, I'm very pleased to say that I received my reimbursement in less than two weeks. I have submitted other claims and the process has always been smooth.