Pets Best | Pet Insurance Review

I have been very pleased with Pets Best. They are very prompt with responding to my claims and any questions I may have. They are fair with reibursement and pay exactly what they say they will pay. Pets Best would get a 10 if the larger $ claims were expedited. As a pet owner, it is difficult to pay the large vet bills and wait for a whole month or longer before reimbursement, although they are very good and fast at the smaller claims. Pets Best is the best in my opinion, as I have had other pet insurance, horrible pet insurance. The customer service is outstanding. Thanks for communicating with me via e-mail regarding the status of my claims. Keep up the great work!

I would like to say that I think that Pets Best is wonderful. I had Khrystal as the customer service person that helped me through my claim, she was very nice and very complete in the information I received. Thanks!

i spent a long time pricing policies and comparing coverage and to be honest most of the pet insurance out there covers the same things and offers the same policy guidelines but pets best sets itself apart becuase of the STELLAR customer service. i had a rough experience with a sick puppy and it was one of the most stressful times of my life, i was literally in knots for weeks. the pets best customer service staff not only assisted with claims processing and record maintenance but served as general stress control!! they are SO QUICK to answer emails, even the most silly little question was answered with care and speed. i have nothing but great things to say about this company and i could talk about TRAVIS and LINDSAY all day. they make the entire insurance industry look great! they are simply amazing! USE PETS BEST!

I have 3 dogs that I transferred from VPI to Pet's Best. The benefits are more generous and the claim forms very simple. They are a little more expensive, but I think the reimbursement schedule makes up for it. I submitted one claim that took a long time to get reimbursement for (about 6 weeks) but was covered in full: all others have been handled very quickly. I recommend them highly!

My dog Sierra was acting really weird on Monday. Not eating anything, not even her favorite treats. We decided that we would wait until the next day to see if she got any better and if she didn't we would take her to the vet. Well, she didn't get any better by the next day. Needless to say, we took her in. she had some blood work done and got some medication to keep her from throwing up and some liquid food. I had my vet sign my claim form and went home. The next day we got the lab results back, and they were pretty much normal. He said to basically keep an eye on her and if she doesn't get any better then to take her back in. WELL I brought my papers from the vet in with me to work and went online to petsbest.com. They had a fax number on there and I thought 'well isn't that convenient." So I faxed it. Not more than 1 hour went by and I already received an e-mail stating that they got the claim and are processing it now! I was amazed that I didn't have to call in a week to make sure someone got it. I am very VERY happy so far with the service I have received from petsbest. I will post something on here once I get my check and let you know how fast, or slow, it was. So far I am VERY pleased.