Pets Best | Pet Insurance Review

I am rating Pets best 9/10 because overall they are awesome but it was not as easy as I had thought to submit a claim... I have it for emergency care only for 2 cats. and the monthly bill after taxes is 46$ which I feel is reasonable. I have had it for 3 months and had to submit 1 claim. I took both my cats on vacation to visit my family and my incredibly curious kitten chewed on an advil liquid gel cap! yikes! if yo don't already know that puts cats into kidney failure if not treated imeditley!!!! So everything we needed to do was out of state, and not with our current vet. Pets Best did not even question any of that. AWESOME! Submitting claims by mail or fax is very easy. And finding out what they require to process the claim is easily acessible. the reason I gave a 9 out of 10 is because submitting the claim on line is tricky. And I was unclear of what they define as the "copay". The copay for my kitten was the emergency visit cost. So I had to cover that as well as my 250$ deductible. Which I felt was a little unclear when I had first signed up. For submitting claims online I had about 8 pages of documentation. After I had scanned each page into the format requested online all 8 pages were too big of a file to place on the account. Increasing the size allowed would be beneficial. I then tried to submit it by fax. My fax was fickle and only sent 3 pages. Within 8 hours I received an email that the claim was not complete and listed EXACTLY what was

My dog got a fox tail stuck in his nose. Within a week my claim had been approved and I got my money direct deposited into my bank account. What's great about this insurance is the on going care they cover after an accident. Everyone I spoke to at Pets Best has been very nice and helpful.

We rescued a 3 mo old mixed puppy at the end of May. We named her Brownie. I never thought I would buy pet insurance because I had 2 french bulldogs 14 years ago and never had insurance and didn't think I needed it. This time I thought well maybe I will try it, you never know what could happen. It was the best thing I ever did! My puppy has been sick with Mange and secondary skin infections for 5 weeks now and the vet bills have been building up over $594 plus the $141 in wellcare visit. Pets Best Insurance has been very easy to submit the claims and have been processed within a 10 day time frame right into my checking account. I have bben extremely happy and satisfied with this service and company. I recommend not only having pet insurance for your pet but also getting it from Pets Best Insurance.

!!!!!!!!BEWARE if your pet has 2 or more separate illnesses at once or close together w/ Pets Best because they count that as ONE incident & it all counts toward the payout limit!!!!!!!!!!! Seriously- what's the point of insurance if your pet can only be sick w/ 1 thing at a time or isn't allowed to have a possible complication from treatment or illness?! My cat was misdiagnosed w/ Asthma then diagnosed w/ diabetes 3 months later & then got a kidney infection 7 months later & they counted it all under 1 incident! Hello?? When is asthma & diabetes & a kidney infection the same condition at all, much less MONTHS APART?? ? My veterinarian at UC Davis (who literally wrote the manuals colleges use to educate vets...Yes Pets Evil- you know who it is!!) hit the roof when I told him!! Their lumping these conditions into one have made me over my $7000 limit. I'm currently appealing the ridiculous decision & I have done research & found that TRUPANION HAS NO LIMITS WHATSOEVER ON THE LIFETIME OF YOUR PET!!! My monthly quote was only a few dollars more than Pets Best but it gave me 90% coverage compared to Pets Best 80% plus NO LIMITS! Anyways, here's the clauses in each contract: PETS BEST-- "Multiple diagnoses may be considered one incident, especially if occurred on or about the same time as: the original incident or claim; a complication of original incident; or presented for multiple medical conditions". $2500/$7000 or $42,500 per incident limit depending on plan. TRU

Be aware that Pets Best does not pay for all prescriptions. My vet prescribed and dispensed Proin-25 for my dog's urinary incontinence. Pets Best refused to pay. They said it was not approved by the FDA. The vet says it approved. The label says it is for veterinary use in dogs by prescription.