Pets Best | Pet Insurance Review

We currently had a tragedy in our family where our puppy passed away at the age of 6 months with no apparent cause that has been found to this day. I immediately contacted Petsbest and informed them of what happened and submitted a claim worth a little over $1000.00 incurred in a matter of less than 3 hours worth of service. Within less than 14 days, I received almost 90% reimbursement of the services and was helped by the kindest representatives. They were helpful in helping me with all my questions and were able to inform me of the status of my claim on each call I made, included calling me to let me know if I needed to submit any additional documentations. I would highly recommend Petsbest to any of my friends of their excellent service.

I submitted a claim for our cat's recent treatment for hypothyroidism, and it was processed very quickly, although the amount paid to me was nominal, after the deductible was factored in ($200 at that time). However, I was advised that the deductible is now fully paid for any further treatments for this same condition, costs of which will then be covered at 80%. The Pets Best customer service representative was very prompt and helpful in responding to a question I had regarding the effective date of new policy provisions which will reduce future deductibles to $100, a very reasonable amount.

I am so pleased with this company. as i sat in the emergency waiting room for my dog to be evaluated at 2:00 in the morning i knew that i would do for my dog whatever she needed. i saw another man holding on to his dog, he could not afford the medical assistance that the dog needed. i am so grateful that i didn't have to make that choice of financial obligation, or not to have the work that was needed for my "other family member". it was a blessing knowing that whatever was needed, i had the insurance to cover it. no games. no gimics. no hidden fee's. no 80% of a fee that no one charges anymore. just a flat fee of $75.00. thanks pets best, for taking care of our needs. and thanks for the friendly people that work for your company. they were so helpful and friendly. and the reimbursement was so fast that i got the money refunded before i even got the credit card bill of the expense. i hope everyone will spread the word so we can care for our animals the way they should be taken care of.

I have never had so much trouble submitting a claim and getting payment - not even with our Human health insurance. We submitted a claim for an injury for our 4 month old puppy, and it was denied because they said it was a sickness, not an injury. We went back to our vet, and she said it was indeed an injury, and submitted the claim for us again outlining that it was an injury. The claim was denied again, stating that it must have been a "pre-existing condition" becuase it was filed only about a week after our puppy was covered. We had applied and gotten coverage for our puppy as soon as we got him. We were so glad we had done it so quickly when he hurt his arm, and took him in thinking we would be taken care of by the insurance we were paying for. Now, here we are, 3 months later, $200 in premiums and $250 in vet bills and they are still refusing to cover the claim. We would be better off if we had just budgeted the money we were paying for insurance premiums, and now were out over double that. These people are nothing but a bunch of crooks!

Pets Best is the BEST!I have researched until I could not look at my computer anymore before I selected insurance for my pets, and let me know tell you Pets Best is the best pet insurance company out there!! Number two: Khrystal Hinkel,in customer service,is an absolute gem, and I feel a true asset to Pets Best customer service. She helped me for over an hour to work out a new plan to keep all 9 of my pets on an insurance plan. I am sure you can imagine trying to have a monthly premium for all 9 pets was pretty straining our our pocket book. I work in the customer service industry and the service that Khrystal offered was absolutely outstanding, along with her follow up. I was so impressed with her commitment to helping me with a smile, I wanted to let everyone know what an asset fhey have on their team. I could only wish I could find someone like that out here to join my team! Sincerely, Kimberly Warner