Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,834

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Josephine Testa

Good Name

The name of company speaks for itself, Pets Best! No problems with payment into my account(5 days). The only time I have any problem is with the vet not filling properly. I have two people that signed up for your insurance of my recommendation. They are pleased as I am.
5

out of 5

POSTED: | BY: Carl S

Very impressed!

Mailed my first claim to Pets Best on a Saturday and had a direct deposit reimbursement the following Thursday. The turnaround time is so quick and the claim form is easy to fill out. Just follow the instructions on the claim form when you file your claim and they quickly take care of the rest. Thank you for your prompt response!
5

out of 5

POSTED: | BY: Deborah Gale

Excellent coverage and customer service

Customer services representatives are always friendly, patient, and provide answers that are easy to understand. The online system for claims is very user friendly and the payment turnaround time is amazingly fast. I would highly recommend this plan.
5

out of 5

POSTED: | BY: Greg P.

Amazing Customer Service!

I have been a customer of Pets Best for the past 3 years and had never submitted a claim before. When my dog wasn't himself the other day I took him to the vet to make sure he was okay. They ran some tests which came back good, but it was apparent that he had eaten something that made him very ill. When it came time to submit my claim, I called Pets Best with some questions and their customer service was terrific! They answered all my questions and made me feel better about the entire experience. I would recommend Pets Best to all pet owners!
5

out of 5

POSTED: | BY: Connie

There to help without hesitation!

My Frenchie was distressed, panting, up and down all night long. I couldn't figure out why, then I realized that he was licking a piece of dental floss that night and what else did he get into? Oh no, without hesitation I rushed him to the vet ER and they suggested tests to see what went wrong. Well, needless to say he is fine now and I am so glad that I did not have to hesitate to get my best friend to the ER since I know that Pets Best is there to help us. The claim was processed quickly and the staff was amazing. Thanks Again!!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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