Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,834

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Lee Allison

I was skeptical but they came through

I got insurance a few months ago after someone on Facebook pet forum recommended it. I've nearly been bankrupt by vet bills before but insurance never seemed to cover much and didn't seem worth the high cost. Checked out Pets Best and their coverage was broad with few exclusions and even those could be overcome by a waiting period/doctor's certification. I got very affordable accident/illness coverage not knowing I would need it in a short time. One of my dogs had a stroke and collapsed and ultimately I had to let her go. We had been sent to a specialist and the cost was in the thousands. I was all ready to fight the Pets Best assuming they'd find a way out of paying. But I was wrong. They came through and paid everything the policy said they would. It took a load off of my mind in a very sad and stressful time. They also were able to pay the vet directly which was great and gave the vet a level of comfort so they could work with me on payment. Thumbs up and hearty thank you to Pets Best.
5

out of 5

POSTED: | BY: Cindy

Always great

My Australian Cattle Dog manages to get himself into trouble a few times a year. I have one of the higher deductible plans with PetsBestbut have gotten my money's worth every year. They process claims amazingly fast. This last time (tummy trouble and esophagitis from eating something), I filed the claim late Wednesday and Friday morning my refund is already in my bank account, no questions asked.
1

out of 5

POSTED: | BY: Alexandria Picillo

Beware of Accidental Policy

In the past Pets Best was great about covering for "medical issues" that I had with my male dog, Chance. Also with an accidental issue when both my male and female pit bull terriers (terrors) decided to take some sinus medication and needed to have their stomachs pumped (my male can open doors). However my recent experience has been a negative one and I will no longer have my pets covered because I am very upset with the situation. My female dog, Chloe, who is 4 years of age, experienced an awful situation January 14th when my male jumped on her back. She yelped and started to walk wobbly for a few days and then within a week her hind legs were paralyzed. I immediately took her to a neurologist and after an MRI it was confirmed she had an "acute" herniated disc compressing her spine 80%. The surgeon reiterated how this was an acute and "traumatic" injury, however with an emergency hemi lamenectomy, Chloe would be able to walk again and had a high chance of recovery. 13 weeks later Chloe is walking again and doing well. 2 APPEALS LATER with letters from my vet and surgeon stating it was clearly from the accident...and Pets Best is still not going to cover any of my claims of which totaed around $8,000 because they are claiming this was not accidental and that she has intervetebral disc disease (IVDD). Dogs known to have IVDD are dashounds, basset hounds, beagles and Shit Tzu. Not a pit bull/bull terrior mix at 4 years old. Prior to this incident Chloe was running, jumping, man
5

out of 5

POSTED: | BY: Cindy Gray

Fantastic five star experience in an emergency.

And super customer service each and every time I have contact.I have had several small claims and one major emergency claim. Every rep I have spoken with was professional, courteous, and compassionate and best of all understanding. My beagle basset had the feared hemangiosarcoma cancer and this company came to the rescue with fast claim payment. I was so worried about the bills, but they went above and beyond in my emergency with my dog. This is the company to have your back and the follow up with them is outstanding.
5

out of 5

POSTED: | BY: Mac

honest and quick

the terms are clear. when my great dane had bloat and gastric torsion, the bill was a bit over $5k. After my deductible, they paid 80 percent just as the policy called for. I never even had to talk to them. They handled everything through my vet and I received a check within 20 days. It was so easy and I would go with this company again and again.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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