Pets Best | Pet Insurance Review

My dog has always been healthy and upbeat, but was suffering from a severe stomach problem. He was very ill and I was very scared for his condition. After taking him to the vet to make sure he was ok, I filed a claim with Pets Best. After being a customer for over 3 years and never having to use my insurance, the customer service representative was very helpful walking me through the process and making sure I understood everything. I would recommend them to any pet owner!

I have never had or used Pet Insurance before over many years of dog guardianship. We rescued our dog of 2 .2 years and signed up for this insurance through our veterinarian. Within two months we had two claims that were paid immediately. The first was for neutering and removal of two cysts. The next month our dog got an intestinal disorder for three days had diarrhea. I submitted each claim and it was paid within three to five days. Impressive service I must say.

About six months ago our senior German Shepard began having diarrhea all the time and was losing weight despite eating good quantities of high quality kibble. Through the tests that finally identified the issue and the subsequent treatment that will need to continue for the rest of her life I was very impressed by the speed of Trupanion's acknowledgement and settlement of our claims and the friendly and caring language of their emails and letters. On the few times that I have called them the person to whom I spoke also was very friendly and not only assisted me quickly and quickly but asked about our pet. We have been very pleased with Trupanion's service.

I had several questions regarding a recent claim for heart disease. I spoke with Kendra who was very nice and helped me with all my questions. I thought of even more questions hours later and luckily spoke to Kendra again. She remembered me and my dog's illness and was able to help answer all my questions. I can't say enough about Pets Best excellent customer service and how much they truly do care!

Every time I have submitted a bill they have been prompt in payment. I have recommended them to several friends. They have been outstanding to work with. Fast payment of cliams and the least exclusions--they have paid thousands in claims reimbursements back to me. Exactly what I need from a pet insurance company.