5
out of 5
POSTED: | BY: Joanne
insurance claims
So efficient and professional. They have always processed my pet insurance claims wtihin 48 hours if not sooner; and I have always been thrilled with the outcome.
4.3
out of 5
Number of reviews 13,049
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4
out of 5
POSTED: | BY: Laurie Fieldsteel
rejected
When I submitted Sophie's claim for a UTI I had NO idea she had several before. She is my rescue and the shelter never informed me of her condition. It wasn't until after she was treated by my vet and I submitted the claim that I came to find out of previous issues. I am working with my vet to try to prevent any UTI from coming back. I don't think it was fair of your company do deny me coverage of this condition. In the past with my other dogs you have been prompt with the claims.
5
out of 5
POSTED: | BY: Jackie
Absolutely wonderful!
I needed help with my Shih Tzu who had bladder crystals and a UTI. My claim was handled so well. I wasn't sure how easy it would be to submit the information, etc. - but everything was so simple! Thank you for great service!
5
out of 5
POSTED: | BY: Glenda shallington
my claim
I have been happy with Pet Best and I tell everyone I see that you are great.
5
out of 5
POSTED: | BY: Amy Napolitano
I highly recommend Pest best. They are the best!
My maltese Giovannni is only a year and half old. He came down with Gastrointestinal Issues and had to be hospitalized. I had never submitted a claim for illness and was a little nervous. I called the insurance co when he was in the hospital and explained my situation. The woman was very nice and looked up my policy and told me I should not have any issues with getting my claim paid from what I had told her. She advised me to call my Vet and the hospital to get the last 12 months of records on my Giovanni including doctors notes. She said it would speed up the claim process when I submitted it. Well I submitted less than a week ago and my claim is already approved!! I could not be more pleased with them and I could not have picked a better insurance co!!!
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.