Pets Best | Pet Insurance Review

I have only the highest praise for this company. They covered my 8-year old adopted golden retriever. I never once had to question the coverage and the reimbursements were generous. No comparison with previous insurance coverage.

We recently signed up to insure our new puppy. We included the Wellness plan to our basic policy,and within 5 days( we were told it could take 10-14)of filing our $60.00 claim, we received the full compensation in the mail!! So far so good....

I was extremely pleased with Pets Best insurance from day one. I adopted my beloved Molly when she was 7 years old & insured her within the first 6 months to make sure she was still eligible. Because of her age, the "accident & illness" coverage was around $40 per month. For the last 3 years, I barely used it, but in the last 4 months I was certainly glad I had it. She was diagnosed with a rare form of cancer, had her spleen removed, went blind as a result of the cancer & went on oral chemotherapy drugs. Unfortunately, we lost the battle in November 2009 & she had to be put to sleep. Her surgery alone cost $4000 out of pocket & I got reimbursed for 80% of that! Even her chemo drugs (which I had to buy at Walgreens) was covered at 80%. Needless to say, I well surpassed the premium costs for all 3 1/2 years of premium costs in my reimbursements. Best investment I ever made! Their personal touch at her passing was very nice too. They sent an email when I cancelled the policy with their condolences & about 2 weeks following I received a very nice sympathy card with a message that a donation had been made in her memory to a humane society charity. When I get another dog, I will definitely use Pets Best again.

I am new to pet insurance and have put one and only one claim in for my kitten. Pets Best informed me that this is a "pre-existing condition", denied the small claim, and provided no explanation. I had never noticed any symptoms nor had her seen for these symptoms prior so I didn't see how it could have been pre-existing. I asked Pets Best for an explanation of the denial and was sent a form email with a copy of the policy's definition of "pre-existing condition". I thought this was pretty ridiculous as I had not asked for an email repeating a definition in my policy but rather an actual explanation of why my claim was denied. I was told by Pets Best to get my pet's medical records and look for myself to figure it out. Clearly, I was not happy. I demanded to know in writing why my claim was denied and was told they would not produce this. I was verbally told that my kitten showed symptoms "as far back as June" but when I requested more specific information and in writing, I was continually denied. I was also verbally told that my claim was denied in part, because my cat was once documented as having sneezed 6 months prior. I'm not kidding. I asked for that in writing and was denied. I requested her supervisor's extension. The representative at first refused to provide her supervisor's name but after extensive arguing from me finally did and allowed me to leave said supervisor a voicemail but refused to provide me the supervisor's extension. To date, no call back from supervisor. They finally relented and emailed me a letter explaining why the claim was denied but it was too vague to be much help. I guess they don't understand the words "specific" and "detailed" and/or they are trying to evade responsibiltiy for their denial. I told the representative I'd be happy to go to arbitration on this matter. She asked me not to threaten to sue her. I explained I was not threatening to sue her but rather indicating that I would utilize the policy's arbitration clause if necessary. She told me I would have to go to Michigan. I told her that was not necessarily true, but that at this point, I was angry enough to go to Michigan. So, the appeal is in the works though I don't have much hope that Pet's Best will reverse its own (scammy) denial. I heard about Pets Best through part of a pet group I belong to. After my clain was denied, I heard through the grapevine that several others had my same experience with this "pre-existing" excuse with conditions that were not at all pre-existing. Sounds to me like a scam. Sounds like Pets Best does its "best" to figure out ways to deny claims and keeps their fingers crossed that people will not go to arbitration. And I can't help but wonder, if they have nothing to hide, why did I have to fight so hard for a vague letter about why my cliam was denied? I am angry and disgusted and wish I had never purchased this policy. Waste of money.

I have used other pet insurance companies, but none have compared to the quality of customer service and value for money provided by Pet's Best Insurance. I am notified when claims are filed, the claims turn around is within a couple of days, and there appears to be a no-hassle policy in force because I receive compensation wihtout a quibble. This company deserves attention!