Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,839

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: CK

Dog sick! Policy doubled $$$$$

My dog was diagnosed with a disease. Eight months later when it was time to renew the policy....Pets Best more than doubled the yearly amount. When I called about the increase, I was told it was because they changed underwriters. When I received the renewal notice this year....IT INCREASED BY ANOTHER $600. This time I was told it was because of her age and breed. I realize that policies need to increase.....but not by $1200 in two years. This company takes advantage of pet owners with sick pets. I am sure they will triple next year. I wish I would have known about Trupanion when I bought insurance for my pet.
1

out of 5

POSTED: | BY: Shannon

Unfair Coverage Practices!

We purchased Pets Best Insurance for our dog in July of 2013. This month, 11 months after purchasing the insurance, our dog tore his ACL and needed a replacement. We did not see the disclosure on the policy that stated that an ACL replacement would not be covered in the first 12 months of the policy. Needless to say, they wouldn't cover it. We accept this. Here's the issue, Pets Best's new policy is to cover the cost of an ACL replacement after only 2 WEEKS of purchasing a policy. So, someone who has paid 11 MONTHS into a policy gets NOTHING and someone who has only paid 1 MONTH CAN GET IT COVERED!!!
5

out of 5

POSTED: | BY: Kathryn Ramos

I will recommend Pets Best Insurance to everyone

Pets Best not only covered our recent claim, but paid above and beyond what we expected. Our little dog had to be put to sleep and I just dreaded having to make the call to cancel our insurance on him. But I didn't have to. Based on our claim, Pets Best knew that we had lost him and sent a lovely note, via email, expressing condolences on our loss and letting us know that they had canceled the policy and were issuing us a refund. Not having to make that call, as well as the reimbursement of the vet bills, really relieved some of our burden at a very difficult time. Thank you, Pets Best!
5

out of 5

POSTED: | BY: Doris

Prompt and responsive

My pet has been insured through Pets best for several years now. Thankfully, I purchased the insurance several years ago, and several months later, my pet lost his sight due to Cataract/Glaucoma. I take him to his eye specialist several times a year and am prescribed prescriptions and have never had any issues with claims. The claims are processed within days. They are excellent.
5

out of 5

POSTED: | BY: Lorrie

UTI covered

Pets Best covered most of the charge I received from my dog's UTI. It was made easy by scanning and sending. Direct deposit also makes it easy to receive payment.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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