Pets Best | Pet Insurance Review

I have been with Pets Best for almost 6 years. I went with them because of the great reviews at the time. We were just getting a new puppy, and figured pet insurance is something we should have. In the meantime, we have also added our 14 year old cat and a new puppy we got 8 months ago. In the past, we have had no problems with reimbursements, and the insurance for each pet per year was about $200-300, which was acceptable. This year, they changed undewriters, and our insurance went up to $800-$1000 each year per pet. In addition, the reimbursements are taking longer and are more complicated. I will be shopping around for another insurance company.

A completely unforeseeable, accidental event found our 10 month old standard poodle in the hospital for 2 days. Pets Best accepted the claim several days later, and paid it a few days after that.

I have had this policy for my pets since 2008 and have had claims. Within the past year 2 if my dogs needed ACL repairs. One had 2 legs and the other had 1 leg. I had a fear that their policy would be cancelled or premium raised. I just got the renewal and it went up over $200. When I called and asked about it of course they said it was about age and demographics. At this rate i will be priced out of insurance very fast

I got insurance a few months ago after someone on Facebook pet forum recommended it. I've nearly been bankrupt by vet bills before but insurance never seemed to cover much and didn't seem worth the high cost. Checked out Pets Best and their coverage was broad with few exclusions and even those could be overcome by a waiting period/doctor's certification. I got very affordable accident/illness coverage not knowing I would need it in a short time. One of my dogs had a stroke and collapsed and ultimately I had to let her go. We had been sent to a specialist and the cost was in the thousands. I was all ready to fight the Pets Best assuming they'd find a way out of paying. But I was wrong. They came through and paid everything the policy said they would. It took a load off of my mind in a very sad and stressful time. They also were able to pay the vet directly which was great and gave the vet a level of comfort so they could work with me on payment. Thumbs up and hearty thank you to Pets Best.

My Australian Cattle Dog manages to get himself into trouble a few times a year. I have one of the higher deductible plans with PetsBestbut have gotten my money's worth every year. They process claims amazingly fast. This last time (tummy trouble and esophagitis from eating something), I filed the claim late Wednesday and Friday morning my refund is already in my bank account, no questions asked.