Pets Best | Pet Insurance Review

I wish our health insurance was as good as our pets' insurance! More importantly, I wish the staff were as friendly, helpful and honest as Pets Best. Our American Bulldog injured his ACL and required TPLO surgery. At the same time, I injured my shoulder and required surgery. The only vet who could do Tank's surgery was over an hour one way from me. We both required rehab. I can assure you that the Pets Best process was far superior in every way to my health insurance. They were friendly and helpful on the phone and paid unbelievably quick. I'm a customer for life! I've gotten 2 of my friends to sign up!

My dog was sick for days before a diagnosis of Whipworm. This should not be under wellness but in the core policy. I debated getting insurance for my pug because I had insurance with another insurance company once before for another dog and nothing was ever covered. This was a $600 + bill and nothing was even applied to the deductible. I heard such good things about this insurance and my premium is not cheap.

I have had my cat insured with Pet's Best since 2007. Prior to that I used VPI. The difference between the two companies is night and day! Pet's Best provides the most comprehensive insurance plan as well as top notch customer service. Reimbursements are easy and fast. They even have a direct deposit feature to get your money faster. I cannot recommend Pet's Best enough!!!

I switched insurance on my Maltese this year, when he was 12 years old, because his old insurance did not insure conditions which a dog was being treated for once the yearly renewal date came around. Although they paid consistently [though not 80%] over the years, I thought this was a bad policy to have for an older dog, a dog loved and cared for in the most tender way. Four months after being insured by Pets Best, my dog had high insulin levels. An ultrasound was done, claiming it was the pancreas. Then a CT scan, which said the pancreas was fine, but there was a liver mass. The liver mass was studied under laparoscopic surgery and it was determined it should be removed so the surgery was converted to a full surgery. They found a liver tumor and removed it and yesterday I found out that it was cancerous, although, Thank G-d, the prognosis is good. The ultrasound was $500; the CT scan 1490; the surgery $4400. Pets Best has not paid a dime! They claim it was all pre-existing. Can you belive a liver tumor was pre-existing when his vet did a wellness ultrasound in April 2011 and found everything OK; when another ultrasound was done in August and the liver was again OK, and then in September a cancerous tumor was found. PETS BEST DOES NOT WANT TO INSURE OLDER DOGS. I have appealed the ultrasound [twice} and will appeal the other two, and maybe contact parent company, Aetna. Doubt if they will do anything. I am considering going to a lawyer.

When my dog was diagnosed with a mast cell tumor, I knew I wanted to have only the best operate on him. I took him to a board certified surgeon, and his procedure cost a total of 1900. Pets Best promptly paid 80% after the deductible, just like they promised they would. I would NEVER go with out insurance on my dogs.