Pets Best | Pet Insurance Review

I have had pet insurance on my dog Lizzie for 4 1/2 years and never had to use it. About a month ago, Lizzie had an episode of a urinary tract infection which we took her to our vet and just 2 short days later, she ate an avacado, pit and all which required a trip to the late night emergency vet hospital. I was very unsure of how to submit my receipts for claim reimbursement, but after speaking to a representative over the phone, she walked my through the steps. It was super easy and within about 7-8 days, we got 2 checks in the mail, one for each vet bill. I only wish my own health insurance was so fast. So far I am very please with the way they do business. I received e-mails regarding my claims, and they kept me abreast of when to expect payment. Can't say enough good things about this company.

I am so thankful I have Pet's Best Insurance for both my dogs.I own two rescued Basset Hounds. They were "supposed to be" healthy when I adopted them. They are healthy now. Of course, there are always unexpected illnesses. Because Pet's Best has helped me with my dog's illnesses over the years, I'm able to help "my girls" live in health & happiness. Thank You Pet's Best!

My dog was diagnosed with a disease. Eight months later when it was time to renew the policy....Pets Best more than doubled the yearly amount. When I called about the increase, I was told it was because they changed underwriters. When I received the renewal notice this year....IT INCREASED BY ANOTHER $600. This time I was told it was because of her age and breed. I realize that policies need to increase.....but not by $1200 in two years. This company takes advantage of pet owners with sick pets. I am sure they will triple next year. I wish I would have known about Trupanion when I bought insurance for my pet.

We purchased Pets Best Insurance for our dog in July of 2013. This month, 11 months after purchasing the insurance, our dog tore his ACL and needed a replacement. We did not see the disclosure on the policy that stated that an ACL replacement would not be covered in the first 12 months of the policy. Needless to say, they wouldn't cover it. We accept this. Here's the issue, Pets Best's new policy is to cover the cost of an ACL replacement after only 2 WEEKS of purchasing a policy. So, someone who has paid 11 MONTHS into a policy gets NOTHING and someone who has only paid 1 MONTH CAN GET IT COVERED!!!

Pets Best not only covered our recent claim, but paid above and beyond what we expected. Our little dog had to be put to sleep and I just dreaded having to make the call to cancel our insurance on him. But I didn't have to. Based on our claim, Pets Best knew that we had lost him and sent a lovely note, via email, expressing condolences on our loss and letting us know that they had canceled the policy and were issuing us a refund. Not having to make that call, as well as the reimbursement of the vet bills, really relieved some of our burden at a very difficult time. Thank you, Pets Best!