Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,058

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Pam

DJ's eye tumor removal claim

Pets Best is the best. I had never had health insurance on any of my previous dogs, so this was my first experience. They handled my claim quickly and professionally for the removal of DJ's eye tumor. I'm a very satisfied customer.
5

out of 5

POSTED: | BY: kristi stavrinides

beliver

I have had pet insurance for many years on four dogs the first two i had vpi insurance and was very unhappy with them they always had an excuse for not covering. Then i got the other two dogs and decided to get petsbest and changed my to older dogs over. Well recently my older boxer got very ill with a left cerebellar mass on her brain it was going to cost thousands. of coarse we went through it and paid 12000.00 in bills i sent in the info to the insurance thinking all probly want get anything. Into my surprise they sent me my max of 7000.00 i was soooo happy it was the best news ever.Now i am im truly a believer there was no hasseling nothing it was so smooth for that i am thankful.I can rest better knowing that my dogs will be coverded thank you petsbest.
5

out of 5

POSTED: | BY: Jennifer

Great Customer Service, Speedy Claim Process

I decided to purchase Pet's Best pet insurance when I got my goldendoodle puppy about two and a half years ago. It has paid off several times over! I love Pet's Best because my monthly payment is extremely low and since I have been a customer, I have experienced nothing but the best service. The website very easy to use and filing a claim could not be more simple. In the two and a half years that I have insured my puppy with Pet's Best, I have filed three claims. For each claim, I received payment within 7 days of when the claim was filed. I would recommend calling Pet's Best customer service and talking to them about their options. I did this after researching pet insurance thoroughly and it was the customer service that won me over. I am very thankful I chose Pet's Best!
5

out of 5

POSTED: | BY: Paula Davis

Saved!

I can only imagine the pain I'd be going through now if it weren't for Pets Best. I researched all available companies and found their customer service to be the best. Thank God I did. My 3 year old Pittbull was diagnosed with cancer at the beginning of 2010, I purchased his insurance policy when I adopted him as a youngster. This has saved me the frustration of deciding whether to treat or not. It has saved me money, and it has saved my well being. Insurance is absolutley the right thing to purchase for your beloved pet. I have both of my guys insured and love the peace of mind it gives me. Thank you Pets Best. You are the Best.
5

out of 5

POSTED: | BY: Jennifer Fonslet

PetsBest is the MVP (most valuable pet) coverage!

My loving cat Mikey had to be euthanized in 2007 at the age of 8, and it broke my heart that we couldn't do more for him. Our vet bills totaled over $5000 and I am still paying it off 3 years later. I vowed that if we ever decided to adopt more adorable furballs, that we'd look at pet insurance. So when we adopted 2 brothers at 16 weeks old (named Merry and Pippin, you Lord of the Rings fans will know where those names came from!) I researched many insurance programs. I knew I wanted one that paid based on the actual vet charges and not on some outdated and low-cost schedule. The company would also have to be technologically advanced, because to me that means they are putting time and profits into bettering their services. I was also impressed that Pets Best was underwritten by Aetna. So we purchased Policies for our 2 orange tabby brothers. It has been a godsend. Pippin at age 3 had a suspicious lump on his belly that had to be removed and sent for pathology. This happened about 6 weeks ago. We recouped enough from that one procedure to pay 3 months of the insurance cost! The lump was a mast cell tumor and was almost certainly benign based on the lab results. But 3 weeks later another lump showed up and we had that one removed. I was so glad to learn that we did not have to pay our deductible again! Now just last week we have found more bumps on his back. I am taking him to the vet Wednesday and praying it's not the same thing, and that it's not malignant. I am very scared

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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