Pets Best | Pet Insurance Review

I've had Pets Best insurance for years and they have always been courteous and friendly people. They would always take the time to explain things and even offered ways to save money. Up until lately when they were bought out, even their pricing was reasonable. With the new company I found the new rates very unreasonable, almost unaffordable, however, the people remain courteous and friendly, thank goodness. My claims were always processed in a timely manner with clear explanations. They are #1 for customer service, however, they rates are too high. They even sent me a card when my beloved Chico passed away.

I would warn anyone against obtaining a policy through Pets Best Insurance! I've had my pets policies with their Pets Best's NEW underwriter for over 1 year. I had a policies with their previous underwriter for more than a year as well. (I've had policies on my dogs through Pets Best for over 3 years, but they changed underwriters and constantly change their adjusting practices!) The only reason I still have my dogs insured through them is because the dogs have coverage for torn ACL's (which usually is excluded for the 1st year of a policy through most insurance companies). Additionally, both dogs have conditions that would be considered pre-existing if I obtained a policy through a new insurance company as the conditions manifested since the dogs have had Pets Best Insurance. Pets Best Insurance claims processing has been completely inconsistent; I never know when they will pay for something and when they won't. In fact, I have had claims processed by the head of the claims processing department repeatedly, and he has processed the claims completely different - it seems he'll pay something one day, and not the next. You can't count on knowing how your claims will be processed at all, therefore, you can never really know if your dogs treatment will be covered - despite what the sales people tell you over they phone (PS- they don't process your claims, they work on commission and will tell you what you need to hear to sign up!). My vet HATES Pets Best, both of them actually (

Thank you Pets Best. Highly recommend and have recommended to many dog/cat owners! :) Zach and I appreciate everything you do!

Best Pets were quick with our processing and we were very please with the amount that we recieved.

My pup has had a serious illness and a couple of accidental incidents on top of it. I am so happy that I have PetsBest Insurance for him. With all the emotional and financial stress that comes with these situations, I was grateful to have PetsBest's support with filing claims. Their customer service is great.