Pets Best | Pet Insurance Review

Our chocolate Labrador tore his cruciate ligament at 2yrs of age. We had it fixed, and at that time we were told there was a great chance the other leg would tear eventually.Our vet recommended Pet Ins, which we had never had or even thought of. Well, at six years of age, we just had the 2nd cruciate done. The insurance paid 80% of the surgery. (surgery was $3600.00) That was a huge relief to us, and the check came fast! They also paid for his diagnostic x-rays which werent cheap! Pets Best Insurance has been very easy to deal with. They do what they say they are going to do. I wish human Insurance was this easy and straight forward!!

I have had Pets Best Insurance for two years for both of my Cairn Terriers. For the most part I can say they have been pretty fair with regard to any claims I have had. The last claim that they paid $588 took nearly a month to receive. Now I get my renewel notice and I see they have increased the deductable from $75 to $100. In the past they gave me a 17% discount for having multiple dogs along with being affliated with a dog organization. Now they tell me the maximum discount is 10%. I'm thinking of shoppping around since my two dogs are costimg me over $1200 to insure this year when last year the policy was just over $800

Pets Best has always responding quickly on all of my claims. Most recently, my 10 yo dog had a strange lump in her mouth. It turned out to be a rare benign growth. PBI covered 80% of the claim without problem.

I got Pet's Best for my mom's dog Daisy. She'd always been a healthy dog but she's 13 now and it was hard to find a company that would cover older dogs affordably. Daisy has a condition that's so far undiagnosed--she's been throwing up, losing weight, not eating. The first round of tests alone have been $1300. My mom submitted the bills and we were sort of shocked to receive a check within 2 weeks for $988. No hassle! No games! My insurance for my own (young!) dog has paid much less on our claims. Pet's Rest has been terrific so far.

I'm not smashed with their claims review process. This company seems to be looking for any excuse to get you to pay another $250 per-incident deductible, even when treatment for an illness is shown by a vet's letter to be ongoing. They also will not cover laser treatment for my cat's skin lesions, even though we have photographic proof the treatment has cleared up the lesions. They say it's "alternative" therapy. However, acupuncture isn't. Huh?? Laser therapy is state-of-the-art Western medicine, is it not? It's very cost-effective. Yet they won't cover it. I'm looking for a new company, and will only spend the one year with this one.