Pets Best | Pet Insurance Review

Being in the "customer service" world for many years, I know how important it is for companies to receive feedback about their products and service and they need to know which agents are representing them well. The agent I spoke with the other day (Vickie) was both friendly and knowledgeable and I really appreciate that. I also appreciate any company that keeps jobs in the United States!!! When will the other companies realize that you get what you pay for? Yes, a company may be able to save some money on hourly employees by shipping jobs overseas, but the quality is just not there. It's nothing personal, those folks just want to work and I don't begrudge them that, however, again, if the service isn't being provided and there's also a communication difficulty, it just isn't a good customer experience. I go out of my way to work with companies that keep jobs here, whenever possible. I digress; my main point is that I think Vickie is a keeper! Now, with all that being said, I'm about to make a claim and I hope that I can still rate a "10" after. My dog started limping and I took her the next day to her long-time veterinarian, who advised that she needs surgery on her back leg! Turns out that what she has falls under one of the provisions that isn't covered until your policy has been in effect for a year and - thank God - this situation occurred about a week or ten days after that one year mark. Whew! However, I hope we're not going to have a problem and I'll be back on this board to advise anyone who's interested as to the outcome. Thanks so much - Goldie

I am a first time pet owner. I had no clue where to even begin when researching for an insurance company. My vet - Irvine Vet. Svcs recommended insuring my pet through Pets Best. Not only is my vet the best, but they certainly recommended the BEST pet insurance co. My puppy had a recent gastronomy for ingesting a foreign object. I had to pay almost $2,500 out-of-pocket, but when I called Pets Best they said this procedure is covered and that I would be reimbursed 80% with an average turnaround time of less than two weeks. The turnaround time alone is unbeatable. Aside of the benefits that come with being a member, what I found most important was that each time I called to check status on my claim, a very friendly, professional rep would answer all my questions. I told her...folks from Idaho must ALL be so very nice and courteous. It's so hard to find good customer service these days...and hands down...Pets Best offers first class / five-star service.

When we got our new lab puppy, we felt we should also review purchasing pet insurance. We reviewed every company, and the one that continued to be recommended was Pets Best. The final recommendation came from our AHHA cretified veterinary hospital owner, who made a strong recommendation for Pets Best. We purchased a policy on Madison with Pets Best. Madison "Our new lab" has had her first vistit, and everything went well with Pets Best. We get tremendous peace of mind having this insurance and would certainly recommend this company to anyone. Thank you Pets Best!

My dog had a traumatic injury that injured his patella. They refused to pay my claim b/c they said it was congenital. The dog did not limp before the injury. I filed a dispute and they still said the same thing. The company is a joke and they steal money. I guess since all animals have genes then every condition is congenital. They just did not listen to me or my vet. I am going to specidically not recommend Pets Best to all my friends/relatives. Also it took almost 3 months to get as far as I have gotten. They are worse than people insurance. They probably just reject claims hoping that no one will dispute them.

I faxed in my claim on a Friday, it was acknowledged on Monday, payment confirmed on Wednesday, and I received my check the following Saturday. This is my first experience in pet insurance, but PetsBest was recommended by several people, including a vet who has 8 dogs insured thru PetsBest. My claim was simple - just a wellness claim - but I was impressed with the speed.