Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,058

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Tania Maltos

Above & Beyond

I've used Pets Best for the last 3 years for my two dogs. I have the 80/20 with wellness coverage on both dogs. Buster has gone to to ER and follow up care for an accident and just recently Bailey was diagnosed with gastroentiritis. It's such a relief to know that with out hesistation you can take your dog to any hospital or vet for treatment. Both dogs have gotten sick over holiday weekends when the normal vet is closed. The claim process has always been easy but just recently they have made it easier with improvements to their website. You can upload the scanned forms and receipts directly to their website. My last claim for Bailey's illness was processed within 4 days. They broke out all the emergency, follow up care and wellness costs. After spending roughly $1300 I received $934 back. Wonderful relief but the only minor suggestion I would have is that they consolidate all the reimbursent checks to save paper and postage. I received 5 different checks. Also if you have the opportunity lock into the same rate for a minor fee. I wish I would have done that 3 years ago however the increase has not been bad ($4 in years). The customer service is wonderful. If you ever have questions or concerns they are always happy to help. With Bailey's recent illness during the holiday weekend, he had to see different vets that were open. I called PetsBest to make sure it was ok and they expressed their concern and well wishes for Bailey. Makes you feel like you're not just another number.
5

out of 5

POSTED: | BY: Susan Brown

Pets Best Has Been a Lifesaver for Hannah

I am a retired teacher and also have a part time job. I have two cocker spaniels Hannah and Gabriel - they are my children. Since my income is limited now, my boss jokingly mentioned that I should have insurance on my cockers. She had a point though, so I started checking into it. My first choice was VPI, but they no longer issued policies for dogs over 10. Hannah, my oldest, just turned 10. So I had to keep searching. I am a big fan of Dr. Shawn Messonnier, DVM. While I was searching his website for information oneday, I noticed he highly recommended Pets Best Insurance. If he recommended it, then it had to be good. I got policies for both Hannah and Gabriel. Neither one of them have ever had any serious health issues until December 2009. I came home from work one afternoon to take them both outside and Hannah didn't seem to want to get up. I helped her up and she started crying, so I knew something was wrong. I thought maybe she hurt her leg, but when I got her to the vet, it was determined that she had a back problem. My vet wanted to keep her for about a week and treat her with dexamethasone injections. The week had gone by and I called on that Saturday thinking I was going to be able to take her home. That was not the news I heard. I was told she collapsed - her red blood count and platelet level dropped drastically low. She was diagnosed with Autoimmune Anemia and Thrombocytopenia. She was given a blood transfusion and high doses of Prednisone an
5

out of 5

POSTED: | BY: Ami

Pets Best - prompt reimbursement

Pets Best has an easy to use website and claim process and reimburses us quickly. We purchased insurance for our healthy but aging dog and cat. Thanks to Pets Best, we are able to afford radiation treatment for a recently diagnosed cancer. Pet insurance is one of the smartest things we have ever done. Purchase NOW before your pet has any pre-existing conditions to get the best coverage.
5

out of 5

POSTED: | BY: Jill

Charlie's Angel

Two months after taking out pet insurance on Charlie, our 13-year-old Westie, he became very ill. X-rays showed that he had eaten a pool toy and it was obstructing his colon. Emergency surgery followed and the bill rose quickly to $8200. Pets Best paid the $2500 maximum (per incident), a nice dent in an insane vet bill. I will not be without pet insurance again.
5

out of 5

POSTED: | BY: Lauren

Was there for me when I needed them

My 6 year old Schnauzer Kayla, got very sick with Hepatopathy, and pancreatitis. Unfortunately she did not survive this, Pets Best Insurance help very much with the Veternarian expence, I was very happy with how they handle my claims and I would highly recommend them. I intend to get another puppy soon and I will definately use Pets Best Insurance again.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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