Pets Best | Pet Insurance Review

I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different vets because it didn't look like the first vet solved the problem. They waived the $75 deductible on the second visit because it was considered the same incident. I was so pleased, this year I purchased insurance for my new (to me) second dog, Roxie. She was clawed by another dog about 10 days ago and had a big incision. Again, they covered it promptly. Unfortunately I didn't have pet insurance for Roxie when she developed nerve cancer right after I adopted her--so I paid for treatment myself. And although her policy considers nerve cancer a preexisting condition, it will cover her if she develops another kind of cancer. It's nice to have the peace of mind that the girls will be covered for unforeseen illnesses and injuries, especially as they get older. Roxie is 8 and Hannah is 11.

Pets Best always responds quickly to my requests for payments and pay fully. Thank you for the expedient manner in which you took care of Buddy's emergency hospital visit and follow up care.

Documents needed for visit very easy to download. Very easy to fill out. Not drowning in paperwork is much appreciated. The vet hospital faxed in the claim, and about 10 days later, got an email saying, the check is on the way. Pretty simple. On a 178.00 bill, I am reimbursed 63.00, and no other song and dance required. I'm a fan of this insurer because they paid out exactly the way they said they would. To the letter.

My 7 year old Golden Retriever is healthy and normal. But ten days ago, his throat became horribly swollen. I took him to the vet; they thought it might be cancer. I prepared myself, best as I could, and waited for the test results to come back. In the meantime, his throat continued to swell. He went from a baseball to a watermelon or a football - it was swollen behind his ears, in his lips, and through his whole neck. It was horrifying. I received word after 2.5 days that it was an inflammation; he had a fox tail in his throat.It was infected. He was treated with antibiotics and an anti-inflammatory drug. I was instructed to use hot compresses throughout the day. In a few days he started to drain; a pinhole opened up. The swelling continued and finally, the pinhole became 1/2 inch deep and 1 1/2 inches wide. It drained for five days. He is on the mend and has his appetite back now. Pets Best has processed my claim and it is on its way. When he finishes the antibiotics, and the wound has closed, if the swelling comes back he may require exploratory surgery to dig for the foreign object causing the inflammation - But I think Chai will be fine!

We have two norfolk terriers who tend to eat anything and everything they can find on the ground. They have been at their regular vet and an Emergency Pet Care center numerous times, being treated for everything from ingesting a pine cone to just plain stomach upset. This does not come cheap - and Pet's Best has paid 80% of the cost each time.