Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,058

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: Susan Mead

Buyer Beware

For the most part, PetsBest was pretty prompt in acknowledging receipt of claims and issuing checks. However, the policy lists $200 as the max it would pay for euthanasia. When I submitted a claim, I was told that euthanasia is considered a "new event" and therefore subject to a deductible. I find that so ridiculous that I immediately cancelled all policies and will go with another company.
5

out of 5

POSTED: | BY: Heather

great service

As a veterinarian I never thought I would need to insure my pets, but given the rising expense of veterinary care and specialty services I opted to insure all my pets about 2 years ago. Pet's Best has been easy to work with and quickly processes claims and reimbursement for the amounts I have expected - there have not been any difficulties dealing with the company. I was not happy to see the monthly cost increase now that the company is underwritten by Aetna, however, I still feel that the coverage provided for the cost of the insurance is well worth it and more comprehensive then many of the plans that are available.
5

out of 5

POSTED: | BY: Brandi

Pets Best is the BEST

Our enlish bulldog Dozr who is 10 months has had his share of puppy accidents/illnesses in his short time. From a sprained paw to fractured toe and gastritis. Getting insurance with Pets Best was one of the best things we have ever done. The turn around time to process claims is fast and the customer service is excellent. Very friendly and helpful. With the high cost of Vet care we are at ease knowing Dozr is protected.
5

out of 5

POSTED: | BY: Beth

Pets best gave my dog extra time

Pets Best gave my dog 10 1/2 extra months. he was diagnosed with cancer and only given 3 months to live. Read his story at http://fightcaninecancer.wordpress.com/80% payment and turnaround in 10 days really helped my finances
5

out of 5

POSTED: | BY: Tracy

Fabulous company - highly recommend!

My girl Precious(Anatolian/golden mix) had 2 mammary tumors removed, and they ended up being cancerous. Knowing I have a great insurance plan makes it easy to make the decision on her care. Over $1900 in charges, I received almost $1500 back fairly quickly. Thank you PetsBest!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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