Pets Best | Pet Insurance Review

I selected them when my cat turned 9 and we felt we needed to start insuring him for later-in-life issues. He needed nothing for a year, and then it all started happening! Dental extractions, evaluation for CRF etc all at aged 10 -- plus baseline labs, wellness, etc. Our first "whopper" bill was approx $800 of which Petsbest reimbursed 80% within a month. This policy is the best monthly $40 I've ever spent! They are always great on the phone and very helpful. I also like the fact that this company was started *BY* a DVM, so he knows how we feel particularly at end-of-life. I think it's a "personal and professional face" on the company that I like the most

I am so happy with the service & fast turn around of claims that Pets Best has provided! When my oldest dog needed a splenectomy several weeks ago, I was so relieved that I had a Pets Best policy to reimburse the expense of his surgery. Boz's outcome may have not gone as well if I didn't have this policy to rely on. I faxed the claim on a Thursday evening and received my reimbursement check in the mail on the following Wednesday! I am a veterinary technician who works in the ER of a specialty hospital & I see so many pets that do not get the care that they need because their owners can't afford it. I highly recommend Pets Best to our clients & my coworkers every chance I get. Thank you!

We have a a Golden Retriever named Macey who until March of 2009 was rock-solid healthy. During the summer of 2008 our daughter's dog who was insured with Pets Best became very ill and the insurance plan paid off big time. Our daughter advised us based upon her experience to insure our dogs with Pets Best and we are glad we did. In March of 2009 Macey was diagnoised with IMHA a type of anemia which can be deadly. We caught it in time. Pet's Best allowed us to save our dog because they paid $7,500 on a premium of $350 paid the summer before. Had we not had the insurance we would have had to put the dog down. I am only sorry that we did not go for the higher level of coverage which would have been about $10.000. As of today 11-4-09 Macey is in full recovery.

Our 7-year-old Golden Retriever suddenly became sick the first part of October. We had to take her to an emergency pet hospital, our vet, and also to a critical care/internal medicine vet. Needless to say, the costs kept rising. We wanted to do everything we could to help our Golden. But they finally found out she had somehow gotten liver disease and we had to put her down. Pets Best customer service was very helpful and kind and took care of all claims in an extremely efficient manner. We thank them and will be sure to recommend them to anyone with a pet they care about and we have already recommended Pets Best to our friends.

I am saddened to say that I have experienced a couple of disappointing customer service interactions with Pets Best. For the past 2-3 years, we have insured two of our family dogs with this company. A 5 year old Jack Russell and a 12 year old collie. As expected, our 12 year old collie has been experiencing arthritic symptoms. Pets Best has denied claims that they felt were related to this diagnosis. They stated that his diagnosis was pre-existing before implementation of the policy, when it wasn't. Recently, I had decided to discontinue service with this company, because of claims being submitted and not being covered as expected. On Friday, 09 Oct 09, I decided to call them to see if I could continue the policy and make a premium payment (as recommended by them via an email message). I was told that that policy had expired; so I established a new policy. On Saturday, 10 Oct 09, our collie's arthritic symptoms worsened, so we took him in for a veterinarian appointment. We have now been informed that his condition isn't related to arthitis, but requires a neurology consultation. This afternoon, I spoke with two female representatives from Pets Best and provided them with the information that we had received. They informed me that regardless of when his neurology appointment is scheduled and the diagnosis received, his condition will not be covered; because he was experiencing symptoms before the 14-day coverage period. This is disappointing because, after years of being a customer, I didn't feel that they had our pet's best interest at heart. It seemed to be a "just business" interaction. What happened to their motto, "We care about you and your pet"?