Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,834

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Stephanie Gonzalez

Purrrrrrfect Pet Insurance

So very issue to submit claims. I've not experienced one disappointment in what is covered. If only human insurance was as fair and easy to deal with!!
1

out of 5

POSTED: | BY: Debbie Freitas

6 month limit on claim submission??? Theives!

The 6 month limit on claims submission is absolutely ridiciculous considering how much I pay for premiums.
5

out of 5

POSTED: | BY: Karen

fast, easy, pay out

Have detailed receipts and they reimburse without hassle
5

out of 5

POSTED: | BY: Julie

Very dependable!

We received reimbursements exactly as we were expecting! Not only that, but we received a credit back to our account for the couple of premium payments that were drafted after our Zoe passed away from a malignant brain tumor -- without us asking! We also received a separate email extending condolences on the loss of our sweet Boston Terrier Zoe! Above and beyond is how I would describe your services! Thank you!
5

out of 5

POSTED: | BY: Beverly Lorenzen

HIGHEST PRAISES FOR PETS BEST

I can't say enough good things about Pets Best Ins. Last year my 12 year old Miniature Schnauzer, Shelby was diagnosed with Diabetes, then as a result of the Diabetes got cataracts. Thanks to my Pets Best Insurance I was able to give her cataract surgery & save her sight. But as if these 2 medical issues weren't bad enough during the year as we were working with the vet to get her insuline regulated, she has had 2 bouts of Pancreatitis, a Urinary Tract Infection & eye infections. Needless to say, she has had a rough 1 1/2 years, but knowing that I had Pets Best behind me to help with the expenses, I was able to get the care and hospitalization she needed. Pets Best is ALWAYS prompt in their claims processing. I've had pet insurance with another company and it was such a hassle; they would only "pay a portion of this and a portion of that", or were constantly returning the claims for further information or wanting the actual doctor's comments and signature on the claim. They were a real hassle!!! Seems they were always trying to cut the claim amount, deny it or hassle me so much that I just gave up. I just didn't have time to do all they wanted. I've NEVER had this problem with Pets Best!! With all the stress of the past 1 1/2 years, it was nice to have an easy & prompt claim experience with Pets Best. I can't thank Pets Best enough and don't know what I would have done without you.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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