Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,839

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Alan Bai

Great Insurance

Great Insurance. I have Pets Best for years. Had a claim submitted for one of my cat, and got approved and received the money with few days. I just had another cat in ER few weeks ago. Got my money within a week. Having Pet Insurance is great, so you never had to make the decision on putting your lovely pet down or spending thousand at animal hospital. I would just give the best to my pets. I would totally recommend this Pets Best to pet owners.
5

out of 5

POSTED: | BY: K Nelson

Pet's Best is FANTASTIC!!

My dog tore his ligament and required TPLO surgery. Pets Best had an incredibly easy claim filing process (scan bills and upload to website) and they direct deposited my reimbursement in about 10 days. If only health care for humans worked like this!!!!!
5

out of 5

POSTED: | BY: Susie Boyd

Wonderful people to work with

I would never go any where else for my pets. The people are so easy to talk with about my pets. I would not change anything about the company, just keep up what you are doing. People make the company on how they treat the customers, and they are wonderful.
5

out of 5

POSTED: | BY: Donna Rados

Pets Best is the Best

I am so grateful that I had Pets Best Insurance for the final 4 years of my senior cats lives. The claims process is easy and the response for payment is quick. They truly are a caring group - I received a sympathy card when my cats died. I recommend this insurance to every pet owner. When I'm ready for another pet I will definitely insure them with Pets Best again.
1

out of 5

POSTED: | BY: Beth Mirsky

Pets Worst

Finally after 6 weeks, having to fax medical records in several times because they claimed they never received them, they paid outstanding claims from the beginning of September... I'm not sure if having them investigated by the Department of Insurance helped expedite the reimbursement;however I am happy they have been paid.... Anyone considering them should run... run.. run... far away... In the last year and a half (since I signed up) they have gone from #1 to #6.. That speaks volumes for me... there are many other good pet carriers out there... do not choose Pets Best.. If there was a 0 I'd give it to them...
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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