Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,824

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Beth Mirsky

Pets Worst

Finally after 6 weeks, having to fax medical records in several times because they claimed they never received them, they paid outstanding claims from the beginning of September... I'm not sure if having them investigated by the Department of Insurance helped expedite the reimbursement;however I am happy they have been paid.... Anyone considering them should run... run.. run... far away... In the last year and a half (since I signed up) they have gone from #1 to #6.. That speaks volumes for me... there are many other good pet carriers out there... do not choose Pets Best.. If there was a 0 I'd give it to them...
5

out of 5

POSTED: | BY: norma be;;

very satisfied with pets best insurance

as always pets best insurance makes it easy and quick to file claims..They have always been responsive to questions or claims submitted to them. Coverage is clearly covered in their explanations and their reps are pleasant to speack with.
5

out of 5

POSTED: | BY: Jill Ogan

Reliable, Fast and Easy....

Pets Best is amazing. I have been with them since 2011. Quick to submit a claim, nice friendly people on the phone. I have recommended them to all my friends!
5

out of 5

POSTED: | BY: Karen Linhart

very happy with your response

This is my second claim and hey both have been handled very promptly as well as the kindness and patience with a phone call.
5

out of 5

POSTED: | BY: Cecelia Bullard

Excellent service.

I've never been with another pet insurance carrier, but I don't need to try because this company has been really great. Claims are settled and payment received within one week. The process couldn't be simpler. They were recommended to me by someone with multiple pets of all ages who has been with them for years after trying several other companies; she said they are the best, and I believe her. I've had nothing but positive experiences with Pets Best.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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