Pets Best | Pet Insurance Review

I submitted by fax on Wednesday my claim for my puppy's 4th puppy shots, I received an email on Thursday to confirm that they received the fax and it was being processed, on Friday I received another email with the EOB attached along with them telling me that the reimbursement would be submitted to my bank the next day. Your customer service is excellent, and the phone call I received from you welcoming me was very nice, and when I did call the customer service rep. she was extremely nice and helpful.

I have insured four pets with Pets Best over the years. First of all, I find the premium reasonable. Secondly, I have filed several claims over the years, and the responses were quick and covered the 80% after the deductible. Very kind and competent customer service representatives, too. I can't say enough good about this company! I have enthusiastically recommended them to my friends. No need to look elsewhere for insurance.

Not only has Pets Best always turned claims around in speedy fashion, but now they will almost immediately DIRECT DEPOSIT your reimbursement - either into your bank account or back to your credit card. So you get repaid weeks before your credit card bill even comes - or your bank statement. I just had an ACL repair on my older Weimaraner and we had terrible bad luck - a soft-tissue infection developed 2 days after the suture removal, so Scooby Doo licked open the wound and had to have it all restitched. Then the metal plate actually broke in there - rare & without explanation but requiring a whole new surgery and replacing the metal plate with a larger one and 8 screws instead of 65 screws. And these screws range from $63 to $83 PER SCREW. You can only imagine my gratitude and relief that after the very first $100 deductible Pets Best has fully paid 80% of every single bill - poor Scooby has to suffer the physical pain, but at least I don't have a financial catastrophe on my hands. It's a godsend that not one charge has been questioned - the money was back in my bank account before i could even feel the full pain of paying it out!

even though my dog was diagnosed with diabetes in august (which was after my 2 week waiting period) they denied the claim because he has a pre-existing kidney issue that has absolutely nothing to do with his diabetes. Insurance is the same all the way around.....Its all a scam. Thanks for wasting my money and time.

My dog has a better insurance company than I have! The website is very easy to navigate. I love the paperless process and resources. This is a great business model and you are doing a great job. Very quick turnaround on claims and the direct deposit reimbursement is fantastic. Thank you.