Pets Best | Pet Insurance Review

I strongly dislike this company! 1. They gave me incorrect information by phone about how long I had to file a claim. They told me 1 YEAR and then rejected claims filed at 8 months due to being late. They have no interest in taking responsibility for their bad phone support. 2. People on the phone don't know what they're talking about. The cite the wrong vet, the wrong reason for rejection, they have to correct themselves, they will say stuff like "We decided your cat's condition was pre-existing" and when I ask how they made that judgement the reply is "Well I'm not a vet". Indeed? 3. They do their OWN diagnosis of my cat, instead of following the diagnosis of the doctor! This would never be allowed in Human medicine which goes by diagnostic codes. They want to claim that my cat's diabetes was pre-existing because he had a high glucose level 1.5 years BEFORE he was diagnosed with diabetes! The vet visit in question noted the high glucose but he also had elevated WBC and the doctor's DIAGNOSIS was systemic infection. Cats are known to have elevated glucose due to the stress of a vet visit. Clearly this company is all about collecting as much in premiums as possible, while paying out as little a possible. What a scam.

My 2 year old Coon Hound Mix, Tasha, developed a growth on her side. I took her into my vet on Monday April 13th, I filed the claim on-line that evening, by Wednesday the claim was already processed! Tasha then had the growth removed on Friday April 13th. I filed that claim on-line Monday evening April 16th. When I got home today the 17th it was already processed! Paid at 80%! I would highly recommend Pets Best Insurance to everyone!

I have had another pet insurance many years ago and found it to be substandard to PETS BEST which I have covered my 4 dogs (furchildren) for the past four years. All and all, I do not think that I without this insurance would have been able to treat anyone of them for life threating diseases/illnesses. Renal Failure for my Weimaraner, HGE for my Rat Terrier & know potential testing for Laryngeal Paralysis secondary to pneumonia. All within one years time. The out of pocket cost would have never been able for me to afford with out this wonderful insurance! The customer care represensative are caring, patient and ever so helpful and compassionate. They are always try to help and empathize which is very important to people in a crisis situation with their beloved pets. I am just blessed to be able to afford this insurance irregardless that I am on SSDI, but I have always made sure "my kids" were ALWAYS covered!! They are my loves and my life that make my life worth living!

(Hope you get to read my true feelings.) When it comes time to pay claims, they hold back. Customer service also becomes poor when there is a problem. Pet Best is not the best and does not try to satisfy their customers. I am very dissatified and they didn't try to rectify the problem nor even cared dispite the words that came out of their deceitful mouth. They have lost a customer. Don't waste your time trying to appeal because they will not change their mind. Look else where for insurance. Best of luck. Beware: There are other deceitful companies out there.

Pets Best has an attractively uncomplicated procedure, but manages to find innumerable excuses for paying pay as little as possible on every claim. After almost a year with PB, i have paid in $900 for two dogs, and received only $340 total on 10 claims, most for more than $500.I've cancelled my policy.