Pets Best | Pet Insurance Review

My Australian Cattle Dog manages to get himself into trouble a few times a year. I have one of the higher deductible plans with PetsBestbut have gotten my money's worth every year. They process claims amazingly fast. This last time (tummy trouble and esophagitis from eating something), I filed the claim late Wednesday and Friday morning my refund is already in my bank account, no questions asked.

In the past Pets Best was great about covering for "medical issues" that I had with my male dog, Chance. Also with an accidental issue when both my male and female pit bull terriers (terrors) decided to take some sinus medication and needed to have their stomachs pumped (my male can open doors). However my recent experience has been a negative one and I will no longer have my pets covered because I am very upset with the situation. My female dog, Chloe, who is 4 years of age, experienced an awful situation January 14th when my male jumped on her back. She yelped and started to walk wobbly for a few days and then within a week her hind legs were paralyzed. I immediately took her to a neurologist and after an MRI it was confirmed she had an "acute" herniated disc compressing her spine 80%. The surgeon reiterated how this was an acute and "traumatic" injury, however with an emergency hemi lamenectomy, Chloe would be able to walk again and had a high chance of recovery. 13 weeks later Chloe is walking again and doing well. 2 APPEALS LATER with letters from my vet and surgeon stating it was clearly from the accident...and Pets Best is still not going to cover any of my claims of which totaed around $8,000 because they are claiming this was not accidental and that she has intervetebral disc disease (IVDD). Dogs known to have IVDD are dashounds, basset hounds, beagles and Shit Tzu. Not a pit bull/bull terrior mix at 4 years old. Prior to this incident Chloe was running, jumping, man

And super customer service each and every time I have contact.I have had several small claims and one major emergency claim. Every rep I have spoken with was professional, courteous, and compassionate and best of all understanding. My beagle basset had the feared hemangiosarcoma cancer and this company came to the rescue with fast claim payment. I was so worried about the bills, but they went above and beyond in my emergency with my dog. This is the company to have your back and the follow up with them is outstanding.

the terms are clear. when my great dane had bloat and gastric torsion, the bill was a bit over $5k. After my deductible, they paid 80 percent just as the policy called for. I never even had to talk to them. They handled everything through my vet and I received a check within 20 days. It was so easy and I would go with this company again and again.

The name of company speaks for itself, Pets Best! No problems with payment into my account(5 days). The only time I have any problem is with the vet not filling properly. I have two people that signed up for your insurance of my recommendation. They are pleased as I am.