Pets Best | Pet Insurance Review

I have a 15 year old cat that has chronic kidney failure. I filed a claim for more than $1,000 and they paid the claim within one week. They paid 80% after the deductible and paid in accordance with the contract. I am very happy with the timeliness and professionalism of Pets Best Insurance. Also, the premium was very reasonable.

My 9 year old Shepard was injured by a bigger dog. I paid my Vet with Visa credit card, submitted the the bill to Pets Best and the claim payment arrived in my bank account before the credit card bill was due. Unbelievable service. Thank you

My mini doxie (4 yrs old) has IVDD that has required expensive emergency visits & neurology appointments. Pets Best has reimbursed our claims every time. Their customer service is bar none the best. They are so helpful, polite and prompt. I am truly a happy customer.

This company is highly corrupted. I called one year ago because apparently my insurance covered NOTHING within the first year of constant veteran visits with our new puppy. When I spoke to their representative she offered a more expensive plan however, I made it very clear that I was no longer interested in doing further business with them and I wanted to CANCEL the plan for other options with another company. Quite frankly the operator was VERY rude and snobby, she never informed me of a cancellation email, so I took her word for it and naively thought it was taken care of. Now a year later, I receive and email 'renewing' my already cancelled services. I am just frustrated by their need to swindle a common customer. If they can do it to me, then they can do it to whomever they please. Their business etiquette is very questionable and continuing any type of business with them is NOT recommended. VPI Insurance has been very help and that is a company I would recommend for pet insurance. I personally find it ironic that Pets Best also founded VPI, however their management is profoundly superior.

I have had all my cats insured by Pets Best for over two years now. I've used the insurance for both illnesses and emergencies, several times. My cat Bugsy has had some health problems since last October and had to go to the vet numerous times, including a trip to the ER. The claims are very simple to fill out, the process is quick and easy, the customer service is superb and usually within7 business days I get the money back deposited directly into my checking account by direct deposit. To this day, I have never had a problem with them... Never had a claim denied, a service that was not paid, a payment that was delayed... In fact, I don't think I was even on hold on the phone for over 2 minutes whenever I called in to talk about my plan or to check on a claim, which is rare nowadays. The claim is only one page long, it comes out of the computer almost completely filled out with my information, and all that is left to do is the vet to put in the diagnosis, date, sign and send it in, which can be done by uploading right in their site, by fax or by mail. They also have the option to pay straight to the vet if your vet accepts this arrangement, another nice feature I have not seen in other companies. I had nothing but great experiences with Pets Best, and highly recommend the company to anyone who is shopping for insurance... It is a huge peace of mind to know my babies will always be taken care of whenever they need medical attention!