Pets Best | Pet Insurance Review

Claims service was fast, efficient, and exactly as promised. I was very impressed with the hassle-free claims form and claim processing. I would highly recommend Pets Best, without reservation.

I have had Pet's Best since we adopted our ex-racing greyhound. Having been through several health issues and surgery, it has been a relief to have this plan. This week they had my claims processed the same day! AND I had the reimbursement in my bank in 2 days! Wish I could get this type of service from my health plan.

Recently added a maltese puppy to our family and our breeder talked to us about insurance. We had never thought of buying insurance for a pet before...seemed like a luxury we couldn't afford. Plus we had the same attitude towards pet insurance as we had about our own "human" insurance and the absolute dread in dealing with the company. However, with Diva being a puppy and the life expectantcy of 15 to 18 years, shots, accidents, illness, spayed, etc., we decided to check into insurance for her. Pets Best had the rating I was looking for and offered a package we could afford. I can't begin to adequately say how awesome this investment has been. The claims are pre-filled with all information when downloaded. All I need to add is a brief description of treatment and attach the vet's statement. Within a FEW and I mean FEW days we receive word that the claim was received. And that it was processed with any money reimbursement directly deposited into our personal checking account. Voila!!! When I had a question about a claim, that same day I received email clarification PLUS a personal phone call from a representative. This is the best, easist, hassle free, terrific coverage, friendly and fast customer service insurance company ever! Wish our "human" insurance was as accessible!

I was very impressed at the timing of payment and that they delivered on their word. The policy was easy to understand, affordable, and they lived up to their claims! I submitted a claim on 5/7/12, they had to request medical records, but payment was processed 5/15/12. A wise investment and I just bought a pretty basic plan only costing about $18 a month. Well worth it!

I have had pet insurance since 1993 from VPI to AKC Pet Healthcare and Pets First. I currently have 3 Mastiffs covered by Pets Best for less than it costs for one with AKC Pet Healthcare. Unlike most pet insurance companies, Pet's Best is easy to use and claims are reimbursed in a timely manner. My vet often asks who I recommend and I have no trouble telling him Pet's Best.