Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,334

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Lynda Wawryk

They are the absolute best

I have had Pest Best Insurance for years and all I can really say is that because of them my dogs are still alive. My shepherd delvoped peranial fistuls and the vet and pills were expensive. And my huskey tore her acl, the vet bill over 4000.00 Because of my insurance I was able to save both my girls
5

out of 5

POSTED: | BY: Pat Hood

This is the bes insurance

They actually pay for stuff! I don't have the wellness part, but when my cat got sick the reimbursements made a big difference. It's easy to file a claim, and with the automatic deposit feature, it's quick to get the reimbursement, They also let you know where you are in the process via e-mail, so you don't have to wonder what happened once you file the claim.
3

out of 5

POSTED: | BY: Sharlene

Disappointed in premium increase

I have had Pets Best for several years for my 3 dogs. My oldest dog, Osa, turned 14 in April and has really had only 1 issue which was a chronic bacterial infection on her elbow. My renewal came up for the 3 dogs effective July 7th and because they changed insurers Osa's premium went from 394.00 a year to 1,060 a year!! I was flabbergasted. I called and they actually told me that the older dogs were costing alot of shell out and I think they wanted the customers with older dogs to cancel which was what I did. I have been okay with them and would have understood an increase but not to the tune of more than $600. In that regard I am very disappointed in their service. I have not seen other insurances jump that much. I insured her with another company for $51 a month but of course it excluded her elbow, arthritis and thyroid pills which Pets Best did anyway (arthritis and thyroid). Long story short, if you have older pets now and your renewal is coming up be prepared to either pay the premium or cancel..
5

out of 5

POSTED: | BY: Carrie Donnelly

Best Decision We Ever Made

Best Best is fantastic. We compared all the other pet insurance companies before signing up with Pets Best. We purchased the insurance when we first brought our little girl home. We have Best Wellness, so it encouraged us to get her 6th month check-ups and regular maintenance. That in and of itself is a reason to have it...but as with any insurance, one hopes, and often thinks, it will never really be needed. When Summer was only 2 she very sick, likely from the tremendous heat. Pest Best was there, and we were able to get her well..we did not have to worry like most people we saw at the Vet ER. Having to make the most difficult decision, because they could not afford t pay for treatment.Then two years ago, we found Summer sick again---she has Immune mediated hemolytic anemia (IMHA), treatment is VERY expensive, and on going. Pets Best has been great, even reimbursing our vet so our out of pocket is very small. We are at the end of our coverage as our limit was $7000, but I am thankful that they have been there for this. We could not have done this without Pets Best. Thank you!!
5

out of 5

POSTED: | BY: Ragan K

PetsBest is great!

I have been a policy holder at PetsBest for about 5 years. I have had three dogs covered and have never had a problem. I love the new direct deposit option for the reimbursements. Good company!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

Get a quote today

Leave a review