Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Mick

I Wish I Had Never Heard of Pets Best

I recently switched from one pet insurance company to Pets Best and a couple of months later my dog died unexpectedly from an undiagnosed lung problem (undiagnosed because she died before the test results came in). Pets Best denied my claim because it decided that a bone marrow problem she had three years previously constituted a "pre-existing condition". Obviously, the two are completely unrelated and Pets best does not allow you to speak with the people who review claims nor will they give you any information on the rational they use to deny claims.
5

out of 5

POSTED: | BY: Deborah Capece

Pet's Best Is Simply The Best

We recently lost our Boston terrier, Mr. Mugs, to a brain tumor. Pet's Best was with us every step of the way, answering questions, doing pre-certs for expensive testing and coming through for us, every time, in the amount we expected. Nothing can bring our little boy back to us, but having the peace of mind they gave us when a pet is sick, was priceless. I will use Pet's Best in the future and recommend it to everyone.
5

out of 5

POSTED: | BY: Eddie J

You all are the best of the very best...

Tumi, our cat had been vomiting his food for the longest time.He was diagnosed with Inflammatory Bowel Disease. My wife and I finally came accrosed Dr. John R. Wallace, DVM (Medical Director, VCA Spring Mountain Animal Hospital). Dr. Wallace knew exactly how to treat Tumi because he has a cat of his own that suffers from the same. Who better than Dr. Wallace.
5

out of 5

POSTED: | BY: Lisa

Extremely Pleased

Pets Best has been great to work with. I obtained coverage for my 3.5 pound Yorkie when she was just over a year old, and am certainly glad I did! The investment in the plan is well worth the return! They process claims fast, nothing is hidden, great coverage, and the ease of use via their website can't be any easier. I submit my claim online, and have the money deposited via direct deposit within a week!
4

out of 5

POSTED: | BY: Phyllis Pawlovsky

Wellcare benefits are not good

The filing process is great and the reimbursement very prompt, but I wish the reimbursements were higher. While I am thankful my dog does not generally require more significant services, paying $50 on a $202.50 claim is not great. It only pays $25 per year for Heartguard and Frontline products.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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