Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: M. Thompson

Good, but still needs to grow as an industry.

PBI does a good job of responding to claims. But pet insurance has a long way to go in order to be comparable to human health insurance. And it needs to be!
5

out of 5

POSTED: | BY: Ann Kopel

affordable coverage and good service

I took in a stray cat about 7 years ago. The condition of her teeth along with her malnourishment told me that I had better get her some health insurance, which I did. Over the years she has developed quite a number of chronic problems and Pets Best has turned out to be a great investment. They have always paid immediately and without question, which I very much appreciate. Also the claims process is straight forward and the direct deposit extremely convenient. I highly recommend them.
5

out of 5

POSTED: | BY: Anne M

Excellent!

When I brought my 9 week old standard poodle puppy to West Valley Pet Clinic I was a real "newbie" to the wold of dogs, not having had a pet since Imwas 10 years old. My vet recommended Pets Best and, boy am I glad I decided to join! The claims process is very easy - the vet office files for you. Within a day or so you get an email stating that the claim has been received. Another day or so sending you a statement telling you how much is covered and that the check has been mailed. Never have I had a dispute and I have never had to spend any time on dreaded paperwork.
5

out of 5

POSTED: | BY: Ned Freed

Excellect service from Pets Best

Our white boxer has issues with vasculitis along the edges of his ears which has required surgical trimming to control. Pet's Best has been very responsive in handling the numerous claims involved in resolving this issue and has provided reasonable reimbursements for all of them. I have had other brands of pet insurance in the past and let's just say this is a very different experience. The online submission process is also very nice. Scan and submit - couldn't be easier!
5

out of 5

POSTED: | BY: Claude Allen

Nice to know your there

Very happy with the timely response. Very happy with everything.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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