Pets Best | Pet Insurance Review

Pets Best Insurance was available through my place of employment at a discounted rate. I signed my 5 year old coohhound lab mix dog up, but I almost didn't since she was always perfectly healthy. Four months later, she developed a limp, and was diagnosed with osteosarcoma. Pets Best was wonderful to work with and promptly paid all the claims by direct deposit into my checking account (minus my deductible and 20%)usually within 1 week of receiving the claim. They have paid promptly through the initial vet visit, the biopsy, the surgeon, the specialist, the amputation, and now through chemotherapy treatments. This is a very stressful time, and I am so happy that Pets Best has been there to make things a little less stressful. I am able to afford the best car for my dog because of them. Any pets in my future will sure to be covered by their plan.

I am truly amazed! I submitted my latest claim on-line late one afternoon and it was already processed by the next morning. That's less than 24 hours!!! I signed up for direct deposit and my reimbursement was in my account within 72 hours. Not only did Pets Best reimburse as they said they would, they were extremely efficient in doing so. Previously, I had VPI (for 23 years) and while it started out as a good company, I watched the customer service steadily go downhill. Not only did they take "months" to reimburse claims, but they had many differnet loop holes that they jumped through to avoid paying out on claims (things that were not disclosed clearly to customers). I am thrilled with Pets Best and have recommended it to many many friends over the last few years and they are just as happy with them. I HIGHLY recommend Pets Best!!!!

Claims processing extremely slow, I have 2 dogs covered by this insurance and another covered by Healthy Paws. I have submitted claims with Healthy Paws and they processed my claims within a week. Pets Best has taken almost 2 weeks and I have heard NOTHING. I will be switching my other 2 dogs to Healthy Paws.

Didnt realize claims had to be filed w/in 6mo, rather than within the same year the policy was in force.Of course, filed my claimfor surgery remove 2 tumors 181 days after the surgery & claim denied. tried to call multiple times and never was able to reach anyone, so don't even know whether claim would have been covered.Disappointing.

I acquired PetsBest after 3 of my pets passed away after expensive illnesses (cancer, heart, pancreatitis) 2 yrs ago. I decided I needed insurance for the rest of my crew - 9 cats & 1 dog. My dog is now 15 yrs old & has numerous illnesses. PetsBest has paid every claim without issue. Last week, I faxed 2 claims for monthly medications on Thursday night. They were processed & paid by Friday afternoon. That was a 24 hr turn-around! They are fast but that was super-fast! If you ever have to call them, they are very pleasant to deal with. Very nice people on the phone. I highly recommend PetsBest.