Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,334

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Summer

Pets best always comes through!

My dog Dually was diagnosed with Spondylitis and I just spent $700 getting him diagnosed and treated. Pets best processed my claim in two days and wired money into my bank account immediatlely. They are always so pleasant on the phone. I highly recommend them.
5

out of 5

POSTED: | BY: Rose

Truly the BEST

My 2 year old dog Sasha has already had several medical issues in her short life (she loves to eat things she isn't supposed to!) Pets Best has assisted me in 2 stomach surgeries for Sasha, a surgery to re-do her original spay that caused an infection, and most recently, a hip injury that luckily, needed no surgery but plenty of x-rays! All of my claims were handled so quickly and with no questions other than verifications from our vet. One claim was processed and received in under three days! I am so happy that I decided on getting pet insurance and especially happy that I chose Pets Best!
2

out of 5

POSTED: | BY: Stephanie

Pays for Noting

I submitted a claim because my 1.5 yo dog was gaining weight, they took forever to process and then deny the claim because they claim it existed prior to coverage. What geniuses, she was a growing puppy and thats why she was gaining weight! Thats normal!
5

out of 5

POSTED: | BY: Karen Nystrom

Pets Best really is the Best!

Best Customer Service. Best Claims process from start to finish (payment deposited directly into my checking account). Unfortunately I have had to submit many claims for my 12 year old Bichon. The good news is that the speed of the claims process has improved from good to great - practically lightening speed. Normally I am very cautious about recommending products and services. However, I feel very comfortable in recommending this company without reservation.
5

out of 5

POSTED: | BY: Leta Hunt

Excellent pet health insurance

My dog had a laceration on his lower eyelid that required emergency surgery. Subsequently, my dog required consultation with a specialist in eye problems. When the problem was resolved, I submitted the claim via email to Pets Best. The turnaround on the claim review was less than 24 hours. The amount I ultimately received was exactly as I expected. I have Pets Best insurance for six dogs. The basic accident and illness coverage has been most helpful. It is such a relief to get quick and easy turnaround with no surprises.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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