Pets Best | Pet Insurance Review

Pets Best policy terms are clear and consistently applied. The company also has a great online portal that customers can use to submit claims electronically, and customers have the option of getting the payments deposited directly into their bank accounts. The response time on claims is very quick: I sometimes hear back within 24 hours, and I always receive the payment within two weeks. I've also contacted customer service a few times and always have great interactions with the representatives. The first time I used the policy was when my dog was attacked and needed extensive surgery on his leg. Pets Best paid out the full amount allowed under my policy, which was incredibly helpful. Since then, I have used the policy for smaller claims. Pets Best has always paid the claims that I submitted, even paying more than I expected one time by lumping one claim with a previous one, meaning the deductible was already met.

I have had Pets Best Insurance since 2007. The claims process is EXCELLENT! They get 10 stars for this. I highly recommend them for this fact and the fact that they are flexible with which vet you can use etc. I do have a problem with the fact that they NO LONGER permit herbal remedies for reimbursement/treatment. In fact it's very sad... let me explain why. They once did and it began my journey to eliminate my dog, Bellah's chronic ear infections. Conventional vets are wonderful but not to get to the root of any issue so I began using an integrative medicine vet (which again,I have to say Pets Best is wonderful for allowing ANY vet). Bellah responded VERY well to Chinise herbs and began the healing process for allergies. I moved from GA - CA and allergies changed - I found another great integrative medicine vet and she again prescribed TCM (Traditional Chinise Medicine). When Pets Best went to Aetna they no longer covered this cost and in fact Bellah no longer has ear infections because of the herbs - therefore, really saving PetsBest money (due to less claims and visits to the vet).

Pets Best is so easy to deal with. I chose a plan that has 100.00 deductible and then pays 80%. I know I will always pay something for dollys care but she has had to 3 big things happen that cost over 200. most recently she has had gastritis and threw up and then was not eating well on and off and for 2-3 weeks. I took her in when I could just hear her belly gurgling and she was not eating. Long story short, she had fever and needed and xray of her belly, It showed bloating and gas although she had not really eating. she had a stool sample checked for worms which she did not have. she was put on stomache medication. Anyway the labs xray meds exam ect was 650.00. I submitted my claim on friday and it was processed for 440.00 by the following wednesday and the money was directly deposited into my account. This insurance is great. If your dog or animal ever gets sick it's costly and this insurance is worth it.

I bought this ins with the wellness plan. You have up to $480 per year for wellness coverage. I understood that if your pet had to go in other than the annual exam, you would be covered. Not so. You can only use each one once as in heart worm pill, 1 UA, 1 blood panel etc. My dog goes in more than once a year as she is getting older and is requiring more care as in having more than one UA. This deductible business is per visit, not accumulative through the year. I am looking at other insurances as Pets best has been a real pain for me, I don't know why I even have it, as not much has been reimbursed back to me as there is always "something" according to them. I have stopped referring people to them.

I would not recommend Pets Best Insurance. I have 3 working Border Collies, and recently they have denied everything. Then it is up to you to try and fight it. Too much work and stress! I figure I can put the money I have been throwing away at them in my savings and not waste my money. They used to be very good, but not recently at all. I would NOT recommend them!