Pets Best | Pet Insurance Review

My beautiful English Bulldog rblew her ACL about 10 days ago. The surgery thus far has resulted in nearly 5k of expenses. Pets Best paid exactly what they owed - nearly $3,800 in five business days. I was expecting a per insurance company to try to avoid paying the amount listed on the policy. Like most medical companies for humans I expected the claim to be minimized by "excessive charges above reasonable costs". I about fell out when the entire process from the time I called to cerify coverage for the surgery through the payment of the claim went off like clockwork and out performed the service level I get from my Blue Cross - Blue Shield plan. My dogs surgery was conducted by the best animal physicians in Houston - Gulf Coast Veterinary Clinic. The person in charge of helping file the claim told me at the time of service that thye had never had a single issue with claim payments from Pets Best. I strongly recommend this company.

I have a 2 yr old Shitzu/Yorkie mix male dog who means the world to me so choosing the right insurance plan is very important to me and Pets Best had a great plan and when I filed a claim the reimbursement check was here before I knew it. I suggest the insurance company to all my friends at the bark park and at work.

My darling little Muffin was the most adorable well mannered very healthy and happy shi-poo until one day she had a strange look on her face. In only eight days she left me at only six and a half years old. I took her to the best hospitals to cure my sweet dog but she passed away from a brain infection that was not curable. Pet Best immediately paid 80% of the cost and even covered $100.00 of her cremation. They were very kind over the phone and sent me condolances over my Muffin's loss. The vet cost were around $7000.00. I would have done anything to save her. Pe best came to the rescue financially when I needed it most. I would have prefered not to use the insurance and still have my darling Muffin but I am grateful that I did. Muffin was a part of my life and family and she deserved to have health insurance just like I do.

For the most part, PetsBest was pretty prompt in acknowledging receipt of claims and issuing checks. However, the policy lists $200 as the max it would pay for euthanasia. When I submitted a claim, I was told that euthanasia is considered a "new event" and therefore subject to a deductible. I find that so ridiculous that I immediately cancelled all policies and will go with another company.

As a veterinarian I never thought I would need to insure my pets, but given the rising expense of veterinary care and specialty services I opted to insure all my pets about 2 years ago. Pet's Best has been easy to work with and quickly processes claims and reimbursement for the amounts I have expected - there have not been any difficulties dealing with the company. I was not happy to see the monthly cost increase now that the company is underwritten by Aetna, however, I still feel that the coverage provided for the cost of the insurance is well worth it and more comprehensive then many of the plans that are available.