Pets Best | Pet Insurance Review

WE had two dogs when we signed up for Pet's Best about 3 years ago. We were urged to do so by our daughter. Our Golden had been a rock solid healthy dog. During the first year she fell over suddenly with what turned out to be Immune Mediated Hemolytic Anemia...The treatments which were successful cost thousands of which 80% was covered by Pet's Best. They helped us save our dog's life on a premium of less than $400.00. Our lab did the stupid lab thing and while jumping up on the bed blew out one knee and then the other...again Pet's Best helped us save him paying 80% of not one but two TPLO surgeries. They also covered post op therapy...I now stop people on the street with puppies or young dogs and tell them to sign up immediately!

I have worked within the insurance related industry for nearly 40 years and although it had nothing to do with Pets Insurance, the theory of handling claims has to be similar. I am impressed with reference to the speed in which the claims are processed and the ease of application. Thanks Pets Best for your services. Pat; San Diego, Ca.

Pet's Best has excellent coverage and reimbursement. My claims were paid within 1 week. Customer service reps are friendly, helpful and seem to be very caring. I am very pleased I have this policy.

Our 10 years old Bouvier recently died of a nasal tumor. During the last year of his life, he incurred some big expenses (MRI, biopsies, etc). Pets Best Insurance has always been very kind and responsive (he had been insured by them his entire life), but never moreso than when the expenses became significant. They covered the 80% to any Vet any where, tests, consultations, 2nd opinions, even alternative care when we still thought he had allergies without any problem Also very kind and made a donation to Canine Cancer research after his death.

I had my four cats insured with Pets Best for several years, and did not have any problem until recently. I adopted an older dog from the local shelter last June, and in July, I added her to the policy. A few months afterwards, I took her to the vet because she was scratching and her skin appeared dry. The doctor prescribed a medication for this issue,and also noticed a lump on her breast. It was suggested that she have a lumpectomy because it might prove to be malignant. I did not have this procedure done until this February because I had other serious health issues with my oldest cat. When I submitted the claim to Pets Best, I recieved several phone calls from them asking for further information. Each time, the same questions were asked, each time the same answer was given. On the day I was to renew my insurance, which I did, I went to my "pet portal" only to find my claim for the dog's lumpectomy had been denied. The reason was, "records from the veterinarian were not submitted". I spoke to my vet. and discovered they had been submitted to Pets Best, within the next business day. I called the Pets Best, and questioned this denial. I was told the vet had not sent the records. When I informed them that indeed the vet had, and even the time of day, the representative became polite, yet condescending. I was even indirectly accused of lieing about her records and where they had originated. The more I told the representative that my dog had only been to one veterina