Pets Best | Pet Insurance Review

This insurance has proved to be very good. When you call, the people are very friendly and helpful. They pay promptly and a significant amount. I feel like I am getting good coverage for the amount I pay monthly.

I was pleased at the speed with which my claim was processed. I spent more time working out how to submit the claim, having never done it by computer, than the time it took to process.

My baby had a dislocated disc and fortunately i have pets best insurance, they gave me 80% of what i paid less the deductible in 1 week!!! talk about being fast!!

I have only had Pets Best for a year now - I have never filed a claim --I previously had AKC for all my 3 dogs and was happy with them except did not like the $3000 per incident limit and the rate increase which started to be over $100 each year for each dog. so I switched to pets best at the suggestion of a friend. Before I switched I contacted Pets Best to verify rate increases. They indicated they do increase their rates annually but only minimally - "usually less than a dollar a month" I have the email to prove it - so I went with Pets Best. Yesterday I got my annual statment with an increase of $120/yr for each of my 3 dogs - my monthly credit card payment increased by 60%- plus the deductible was increased to $100/per incident from $75. I am not happy- I am going to start looking elsewhere. They now have Aetna as an underwriter and I have read some reviews that indicate this is not a good thing.

I processed my first claim with PetsBest,for the routine annual visit, and it was one of the most simple claims I have ever filed. The best part is that they send you an email for every step of the way. Everything they said would be covered (and the amount) was done in a matter of one week. The only downside I would have is that, if my dog stays healthy, my vet bill is cheaper than the cost of keeping the insurance.