1
out of 5
POSTED: | BY: Seleena Lee
"Premium Coverage" Won't Cover Knee Accident
After paying for "premium coverage" for 10 months, my puppy suffered a bad fall and severely injured his knee. Although I was ten months into my "premium coverage" at $50/month, Pets Best refused to cover a single cent of the $3,000 surgery my 1.5-year-old puppy required.
The stated reason for the refusal? Remember that "optional health check" form that is sent to new policy holders? Turns out that if that "optional form" isn't filled out within 6 weeks, accidents/emergencies won't be covered for the first year. After spending thousands of dollars paying for Pets Best insurance, the company refused to help me and my puppy when we most needed it. I would NOT recommend this insurance company.