Pets Best | Pet Insurance Review

I have had Pets Best insurance for at least 6 years. They have always been prompt and fair with their coverage. Recently I called to ask if a certain type of treatment was covered for my older dog's arthritis. The customer service rep did not have correct information so although he told me the treatment was covered by my policy, when I received my benefits report, it was not covered. I called and complained, explaining that I had been told that the treatment would be covered and therefore had undergone the treatment. The customer service supervisor reviewed the call log, realized I had been wrongly informed and agreed to cover the expense. I am very happy they chose to be honorable - I will continue to be a loyal customer!

always a positive experience, great customer service, fast processing of claims and payments

Wow, that's all I have to say. I submitted a claim by fax yesterday and I received an email the same day saying they were reviewing the claim. Today, yes, today I received another email saying they processed the claim. That's extremely fast service! I have noticed they have gotten faster over the last couple of years. I usually use my credit card to pay the larger vet bills and receiving a fast payment certainly helps getting my credit card paid on time.

I have had some bad luck with my dog. He has hada broken leg and posioned himself and an allergic reation to vaccines in the 18 months of life he has had so far. Without pets best he would not have been able to walk and have the surgery he needed. I am grateful for this insurance. They are fast reponsive and a lifesaver. Thanks a bunch

My Daisy is a 9 year old Jack Russell Terrier, she will be 10 in 2mos. I have never had any problems with her, but i have always had insurance since I have had her. I have been with Pets Best since 2009 and it has been the best decision I have made. The last two years with Daisy I have spent quite a lot of money, but with Pets Best, I got ALOT back. Let me give you 2 examples. Last year she had to have two masses removed, my total bill was $850. My co-pay is $100, and I got the rest of it back. Last week, Daisy was hospitalized, and my bill was over $1600! I just got notice that my reimbursement is $1,120. There are somethings that are not covered, but that is ok because it is understandable. They process claims quickly, and their representatives are always so nice.You can also view everything online. I would never leave Pets Best. Do yourself a favor, and choose Pets Best, you won't be jerked around.