Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,061

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Gayle Watkins

Worth Every Penny

I have my three dogs insured with Pets Best and have had nothing but great support from them. I've used other insurance companies in the past but have settled on Pets Best because of their speed of and diligence in processing claims. I have never felt as if they were avoiding paying one of my claims and have found their Explanation of Benefits to be clear and sensible. I recommend them to all of my students and puppy buyers.
5

out of 5

POSTED: | BY: lab mom

can't believe i was thinking about canceling this

was recently thinking about cutting bills for us with the bad economy and all, wondering if this insurance was worth the cost--that is until a couple of months ago my oldest lab developed congestive heart failure. that's when i realized how fortunate i was to have this policy and they reimburse for vet visits/procedures/and medications (regardless if got from vet, my local drug store, or online) as long as you have a prescription from vet. now we know we'll be able to treat our lab for her condition and it is costly- payment is quick and you really do get reimbursed 80%. when your bills are in the thousands it's the difference between life and death (literally) for our dog-who is like our child. this is the third pet insurance i've had in over 10 years and it's by far the best. if i ever get another puppy i'll start it off on the right foot -with best best! tip: get wellness right away-it pays for itself also: to direct deposit to your bank acct-it's so much quicker to get reimbursed only complaint; that you must pay your monthly payment from a credit card account- i hate using cc's for anything! overall rating: A+ from one happy little labby girl ;) thnx
5

out of 5

POSTED: | BY: PJ Lim

Best is the Relliable Pet Insurance Policy

My dog had a big fatty lump on his tummy, and another smaller lump on his neck. It had became bigger and bigger. The vet advised to take it out. I had submitted a claim on May 2, 2011 and received the reimbursements on May 12, 2011. I am impressed by their quick turnaround no question asked.
5

out of 5

POSTED: | BY: Tari LaCourt

I must say I love Best

I have always had very good service and quick responses and reimbursement. I have had no problems, ever. When I have a question regarding a claim, I get presise information and explanation. I have two dogs insured through them, and I recommend them highly. I enjoy talking to customer care, especially Cass. I give shout outs to them on my blog www.adoptionofpet.com often.
5

out of 5

POSTED: | BY: Alexandra Bird

You saved my baby!!!

When I started looking for a new pet insurance company, my dog, Sampson, was 9 years old. I spent a LOT of time searching for insurance that would cover an older dog for more than just accident insurance, and was happy to come across Pets Best for my peace of mind. Little did I know at the time that in just a few months, I would be needing that peace of mind desperately, because Sampson suddenly got hit by several serious ailments all at the same time: he had a seriously enlarged prostate and needed surgery, came down with Valley Fever, and also was diagnosed with an aggressive form of cancer. I was beside myself with anxiety and worry for my baby, but the one thing I didn't have to worry about was being able to get him the medical care he needed. Without Pets Best, I couldn't have afforded the treatments he had to get or the medications he has to take. Of course, he has also had the usual garden variety things that needed treatment, too, like ear infections and a tummy bug. All of those things added up and Pets Best has been so great about taking care of all my claims. They process them right away, deposit the money directly into my account, and cover a whole lot more than other insurances do at far lower rates. For someone like myself, who is disabled and living on a very limited income, Pets Best has been a lifesaver, not only for my wallet, but also very literally for Sampson. I am thrilled to say that he is doing great and had his 11th birthday in February!!! I can hones

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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