Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,839

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Ken Koonce

Beware pre-existing condition exaggeration

My dog was treated 3 years ago for anxiety due to dental surgery. Now, my dog has IBD (irritable bowel disease) and is in a lot of pain and distress. Vet prescribed anti-anxiety meds, but Pets Best declined coverage because of a "pre-existing condition." There is no relation between dental surgery 3 years ago and a chronic bowel disease. Will not insure another pet with this company.
5

out of 5

POSTED: | BY: Joanne

insurance claims

So efficient and professional. They have always processed my pet insurance claims wtihin 48 hours if not sooner; and I have always been thrilled with the outcome.
4

out of 5

POSTED: | BY: Laurie Fieldsteel

rejected

When I submitted Sophie's claim for a UTI I had NO idea she had several before. She is my rescue and the shelter never informed me of her condition. It wasn't until after she was treated by my vet and I submitted the claim that I came to find out of previous issues. I am working with my vet to try to prevent any UTI from coming back. I don't think it was fair of your company do deny me coverage of this condition. In the past with my other dogs you have been prompt with the claims.
5

out of 5

POSTED: | BY: Jackie

Absolutely wonderful!

I needed help with my Shih Tzu who had bladder crystals and a UTI. My claim was handled so well. I wasn't sure how easy it would be to submit the information, etc. - but everything was so simple! Thank you for great service!
5

out of 5

POSTED: | BY: Glenda shallington

my claim

I have been happy with Pet Best and I tell everyone I see that you are great.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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