Pets Best | Pet Insurance Review

I have had Pet's Best for about 18 months now. Submitting claims is quick and easy and my reimbursements are always processed quickly! Definitely recommend.

I did a lot of research on pet insurance when I first got my rescue and decided to go with Pets Best. They have been VERY fast to pay claims (within 5 days or less), explain my benefits well, and have answered any and all questions I call about. They even covered a dermatology specialist's visit and testing which is not cheap! In fact, I accidentally called the wrong pet insurance after Googling "Pets Best" to get the number - It started with "Pet" so I hit call. It took FOREVER to get in touch with a person, they were very short with me, and it wasn't until they couldn't find my policy that I realized I called the wrong place. Whew! Finally found the right number it was a very different experience. Pets Best answered right away and got my questions addressed. They have an online chat service that has also been great and convenient. Overall, I highly recommend. It has been very much worth the money.

My dental claims were denied for my both of my dalmatians. My first one was a cleaning and an extraction (because she'd damaged it on a bone- which is supposed to be ACCIDENT) and PBI denied it. Said it was neglect! Neglect would have been to allow it to remain! The 2nd one was a cleaning that was also denied because they again said it was Neglect. I wasn't about to put my dog under anesthesia needlessly prior to this so the reason she was getting her teeth cleaned was because there was some tartar. It makes no sense to me whatsoever. Oh and I HAD to post pone her dental cleaning for a bit due to her having several cysts that popped up and the vet said they were a priority. We didn't do them at the same time because we did not want a higher infection risk to be present.

My Holly has had a rough year. She got into some poison, she developed incontinence and now diagnosis with serious osteoarthritis. Pets Best has made it so easy to process the claims for these problems and my reimbursement has been deposited in my bank account within 3-4 days. Thank you Pets Best. You are the best!

My dog was treated 3 years ago for anxiety due to dental surgery. Now, my dog has IBD (irritable bowel disease) and is in a lot of pain and distress. Vet prescribed anti-anxiety meds, but Pets Best declined coverage because of a "pre-existing condition." There is no relation between dental surgery 3 years ago and a chronic bowel disease. Will not insure another pet with this company.