Pets Best | Pet Insurance Review

I have had this policy on my now 20 year old cat for about 6 years now. This is the first year that I have had the occasion to use it. I actually called them to ask about coverage about a recommended procedure, but their representative was very helpful alerting me to the fact that her last visit that was covered. This was a nice surprise. Recently, my kitty had a number of very serious issues. When I agreed to pay the emergency hospital about $3000 for her weekend treatment, I did so with great fear. I wondered if now I would find out the worst truth about my policy. Thankfully, there were no loopholes and no problems getting paid. They have continued to pay a number of high dollar amount bills. I am very grateful that I found this company and bought this policy so many years ago.

I cannot say enough about this company- they have always paid in a timely manner, and I have never had to dispute claims made on my dog (something that cannot even be said for my own health insurance!!). My dog had the same stomach issues for 5 months straight. I was scared they were either going to drop me or stop covering repeat issues, but they didnt. They are a company that truly stands behind what they say they are going to provide! My vet also highly recommended them!

I've always been skeptical of pet insurance companies as I've been told for years that they never really pay when you need them. Because I have two large dogs, however, I carried the insurance for 3 years just in case. Recently my 6 year old labradoodle tore his ACL and required surgery (very expensive surgery, I might add) and I'm happy to report that not only did Pet's Best pay 80%, but they processed my claim in 2 days. I couldn't believe how quickly I received payment! I can't say enough good things about this company, and would strongly recommend them to everyone.

My dog was recently diagnosed with cancer and has been receiving treatments, many of which are quite expensive. When reading that my insurance would cover 80% of "reasonable and customary" charges, I figured I would receive less than 80%. Not with Pet's Best. They have promptly paid the full 80% of all charges, except some minor hazardous waste fees. There have been no arguments, no asking for further information. The claims process is easy and I have received my refunds within 10-14 days. Even better, they offer direct deposit so no waiting for checks. I highly recommend them!

I have a 8 year old Yorkie who has had no health problems. I purchased insurance over the years from two different pet insurance companies and have had nothing but problems. With bogus payouts that were not even worth my time of submitting the claim to the most rudest employees i have ever dealth with. A friend gave me Pets Best insurance and i figured what could i loose i will try them. Well after being with Pets best for 4 months my little yorkie got sick. Unknown what was making him vomit, itch and be very lathargic. The bills kept adding up along with the hospital stays for him and all the testing. After changing vets multiply times they finally found it was a parasite. My bills were up in the $4000.00. Now it was time to see if this Pets Best insurance really would do what they said it would. I downloaded the form, coompleted it and faxed it to the number on the form. 3 HOURS Later I had a confirmation saying that my claim was being reviewed. Two days later an email saying that they needed to get some more records and by the 5th day a check for 80% was sent to me. YES THATS WHAT I SAID 80%. They covered exactly what they said they would with no hidden clauses (about up 80% of the allowable cost) The Customer Service people are so nice and very helpful. One employee is nicer then the other. I have called and asked questions and they are always willing to go above and beyond to help me. WHAT A GREAT PET INSURANCE place this is. Do not go anywhere else f