Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,129

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: Linda McCoy

Gone downhill

We have 4 dogs. We used to be very happy with this insurance plan. At last renewal, our premiums literally doubled and every claim is denied. What they classify as wellness vs. illness is interesting to say the least. The claim process has considerably (underline this word) slowed. And the website does not allow you to update or add to a claim. It gives you the tabs, but they don't work. I have tried numerous times. Pets Best will be losing our business when the policy comes up for renewal. There are many other companies out there with much better coverage.
5

out of 5

POSTED: | BY: Janice Knechtel

My cat has better insurance than i do

I would never be without this insurance. Each time I had to use it, they handled it very smoothly. My cat has digestive issues and pancrease issues and without this insurance, I don't know what i would do. This is a must have.
1

out of 5

POSTED: | BY: Leilani Jennings

Dental Extractions for My Dog

I believe i have one of your top policies. I pay over $400 a month for my two dogs. One of them had to have 9 dental extractions as well as a general dental cleaning. I paid the veterinarian over $900 for this procedure. My claim paid me $100. I do not understand why dental extractions were not covered for a larger amount.I am very angry about the results of the claim process. I have had my policy for my two dogs with you for over 8 years and have always been satisfied until now.I have referred other pet owners to you and have told my veterinarian I thought you company was great. Now I am rethinking all of that.
5

out of 5

POSTED: | BY: Arnold Mann

Pets Best is one of the best decisions I have made

This is a duplicate review. The first review may not have made it through because of a computer error. I enrolled my dog Daisy in the Pets Best program to be able to think only about what is best for Daisy in the event of a health crisis. Such a crisis has occurred and Pets Best has lived up to its commitment 100 percent, taking the weight of financial concerns entirely off my shoulders. I will always be grateful to Pets Best for its commitment to me and Daisy.
5

out of 5

POSTED: | BY: Arnold Mann

Pets Best is one of the best decisions I have made

My reason for enrolling my dog Daisy in the Pets Best plan was to remove concerns about money from my thinking when it comes to her care, and simply do what is best for her. And that is what Pets Best has enabled me to do. Pets Best has taken an enormous weight off of me in a current health crisis. They have lived up to their commitment 100 percent, and this has made it possible for me to devote myself entirely Daisy's well being in this current health crisis. She is still under treatment and Pets Best remains in our corner. I am and always will be very grateful to Pets Best for helping both of us.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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