Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,061

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: LIsa

Poor

They seem to find a way to deny any claim over $300. They have even paid my cats claims for the exact same illness as my dog but since my dogs bill was over $500 they have found a way to deny the claim, this is the exact same diagnosis and not the first time.
5

out of 5

POSTED: | BY: susan Hunnell

very impressed

I was very impressed by the fast turnaround and reimbursement was very good.
5

out of 5

POSTED: | BY: Ute Moeller

Will recommend you to all my friends! Thank you!

We have had 2 claims over $4000 in one month....Pets Best payed 80% of it within 10 days! Minimal paperwork. The staff was helpful and caring and even offered direct deposit if we needed the money quicker!! They really take the financial worry out of adopting, owning pets! Thank you, thank you! Ute Moeller
5

out of 5

POSTED: | BY: Sandi

Pets Best is THE BEST!

I have been so pleased with Pets Best and their prompt processing of my claims..They are so kind and helpful that it makes dealing with an Insurance Co. the best...My cat Luckey is 15 and without the great treatment from is wonderful vet and Pets Best Insurance he would have been gone by now...Thank you Pets Best!
5

out of 5

POSTED: | BY: Mike Smith

Helps in time of need

Strongly recommend this company - had a different insurance company for one year before and was not happy - they reduced the benefit on every claim. Pets Best has never reduced the benefit - have always paid the 80% on the covered expenses. They pay very promptly - always before my credit card bill comes due. We have been with them over 2.5 yrs (for 3 dogs). Our older dog has the big "C" now and we can afford to give her the best chance possible because of this insurance - thanks so much Pet's Best!!!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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