Pets Best | Pet Insurance Review

I had high hopes for this insurance and signed up both my cats for it. The very first claim for each cat was denied, for ridiculous reasons. I am going to switch to another provider.

I have been with Pets Best since 2009, and overall my experience has been a very good one. The representatives are very pleasant, I get reimbursed in a short amount of time, and to have this insurance gives me reassurance in affording my dogs' healthcare. I find Pets Best costs to be reasonable, as compared to other companies. It's essential to have Pet Coverage, because we all know how expensive a vet visit can be.

I have no trouble about how you pay or when however, my vet cannot fax you. It comes back every time that it will not go through. This is an extra burden on them. They have no other trouble with any other faxes they send. I wish this could be remedied. It is frustrating for me and them. The claims could go through much quicker as I have to go to another town to get the information and fax myself.

My pet has Oral Squamous Cell Carcinoma. Pets Best insurance has handle each of our claims expediently.

I adopted a female St. Bernard who had skin growing partially over her vagina. She went through many bouts with feminine irritations like yeast infections. The vet said we could remove the skin covering her vaagina and the infections would get better. I called Pets Best and asked if this was a covered surgery she would be getting. I was told yes. She had the surgery and then Pets Best refused to pay. I had to take my time and my vets time to appeal the decision. After about 45 days the decision was reversed and they did pay my claim. Now I don't know whether to trust what Customer Service tells me about future claims. After being a happy customer for ten years I don't know what to do about future pet insurance.