Pets Best | Pet Insurance Review

Chiquita became very ill from eating coins. She needed a blood transfusion before her operation. The people at Pets Best were so kind when I called and their handling of the claim was very prompt. I recommend them to anyone looking for pet insurance.

I have a 15 year old cat that has chronic kidney failure. I filed a claim for more than $1,000 and they paid the claim within one week. They paid 80% after the deductible and paid in accordance with the contract. I am very happy with the timeliness and professionalism of Pets Best Insurance. Also, the premium was very reasonable.

My 9 year old Shepard was injured by a bigger dog. I paid my Vet with Visa credit card, submitted the the bill to Pets Best and the claim payment arrived in my bank account before the credit card bill was due. Unbelievable service. Thank you

My mini doxie (4 yrs old) has IVDD that has required expensive emergency visits & neurology appointments. Pets Best has reimbursed our claims every time. Their customer service is bar none the best. They are so helpful, polite and prompt. I am truly a happy customer.

This company is highly corrupted. I called one year ago because apparently my insurance covered NOTHING within the first year of constant veteran visits with our new puppy. When I spoke to their representative she offered a more expensive plan however, I made it very clear that I was no longer interested in doing further business with them and I wanted to CANCEL the plan for other options with another company. Quite frankly the operator was VERY rude and snobby, she never informed me of a cancellation email, so I took her word for it and naively thought it was taken care of. Now a year later, I receive and email 'renewing' my already cancelled services. I am just frustrated by their need to swindle a common customer. If they can do it to me, then they can do it to whomever they please. Their business etiquette is very questionable and continuing any type of business with them is NOT recommended. VPI Insurance has been very help and that is a company I would recommend for pet insurance. I personally find it ironic that Pets Best also founded VPI, however their management is profoundly superior.