Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Michael Gregory

The most caring, fastest responding, people.

Yes I give Pets Best a 10 on my review because of the way they handle there business. They respond to any inquiry with speed and urgency. They handle claims in record time.
5

out of 5

POSTED: | BY: Roberta Hartley

Excellent Service by friendly professionals

When our little doxie had to have a hemi-lamenectomy, we were all so upset. But we did not have to worry about the bills. We were reimbursed quickly by Pets Best and it took away some of the worry we were experiencing. I highly recommended Pets Best as they have hired quality employees who provide quality service with care.
5

out of 5

POSTED: | BY: Jennie

Thank You

Great coverage, very fast to reimburse on a claim. Very happy - Very helpful staff if you have questions. Just amazed at how quickly claims were handled. I highly recommend Pets Best to all my family and friends with pets...
5

out of 5

POSTED: | BY: Chris

Great, kind provider

Pets Best has been a great insurance provider for our cats over the years. When our 18 year old developed serious health complications, Pets Best quick service, friendly staff, and fair claims process made treating Maya's illnesses much less stressful. Their customer service staff, both on the phone and via email, was so kind and you could tell they took a real interest in Maya's well being.
5

out of 5

POSTED: | BY: Katie

no fuss

I've had other insurances for my animals and Pets Best is the easiest and fastest in the claim department
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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