Pets Best | Pet Insurance Review

I HAD INSURANCE ON MY DOG FOR ALMOST 2 YEARS, BEGINING AT AGE 3 OR 4 MONTHS, AFTER NEEDING EMERGENCY CARE FOR MY DOG ONLY THIS ONCE, PETS BEST TURNED DOWN MY CLAIM AND I HAD TO PAY ALL OUT OF POCKET, I WAS TOLD BY MY VET THAT AS OF LATE THEY HAVE HAD NOTHING BUT PROBLEMS WITH PETS BEST, AND IT'S GETTING HARD TO GET THEM TO PAY FOR ANY CLAIMS, ONLY THING THEY ARE GOOD WITH IS SITTING BACK AND COLLECTION MONEY EACH MONTH FOR THE POLICES THEY SALE...WHAT A RIP OFF!

My poor cat ate a hair tie. Could not eat anything and had to be saved by surgery. Bill came to over 2 k. I could not effort if it was not for the fact that 80% was covered by Pets Best. Now I have her back and she is alive and well.

Left VPI because although they were up front about their coverage, the vet I go to is very expensive and their fees were not enough. The salesman for Pets best SOLD me on the insurance with his explaination of the way the benefits work. I told him why I was switching and he made Pets Best sound UNBELIEVABLE. I came to find out that he was right, they were unbelievable. Mia, my 1 1/2 yr old shi tzu had a gastric stomach...(just like a human would have) when I had VPI. I explained to the salesman that VPI did not pay enough and as I said before, my vet is very expensive so I was seeking insurance that would meet my needs if ever I had another problem. As I said, he sold me, he even said that that was not pre-existing. Cancer yes, but a gassy stomach no. That would be like saying if MIA had a cold under VPI and got another under Pets Best, it would be considered pre-existing. Anyway, PB said when Mia had her gassy stomach again that it was pre existing. I told them, and my vet told them in writing the anology about the cold and they still would not pay. I told them what the salesman said and that the only reason I switched was so that I wouldn't have to worry about the extreme costs anymore. Before having this problem, I got another puppy, a male Shi tzu. I got the insurance for him thinking that I was saving myself alot of money in the long run. Another $7 hundred and something a year. I had ia in again about 2 months ago and for a bill of almost $300.00, I re

I have a one year old Goldendoodle who was insured by VPI. He went in to the vet at 8 months old with diarehia and he had scratched his eye playing with other pups. the Vet bill came out to about $500. Of this, VPI paid NOTHING. They claimed it was a pre-exisiting condition. Pre-exisiting condition at 8 months old? This pup also came from a VERY GOOD breeder. I dropped VPI on the spot and signed up with Pet's Best. A few months later my pup scratched a section of his neck raw. The vet couldn't figure out why, but the 2 visits to cure him came out to about $400. Of that VPI paid about $230 ( they would have paid more if it weren't for the deductables). They were fast, friendly and I actually think they care about their patients ( our pets). They definately made a loyal costumer out of me. Keep up the great work Pet's Best and help us keep our pets healthy and happy 8)

I have had Pets Best for a few years and initially my claim was processed slow, but accurately. This last claim process was extremely slow, inaccurate and the conversation with the customer service person was frustrating. He didn't have all of the documents and basically accused me of not filing the claim correctly which is why the delays. I faxed AND emailed all documents for the claim initially and then again 3 weeks later when they still were unable to find the paperwork. After realizing that everything was indeed there I didn't get an appology or the claim processed any faster. Also signed up for the direct deposit but that too failed and now the payment is being process by snail mail. How convenient.