Pets Best | Pet Insurance Review

Our dog is a complete lemon - a wonderful, cuddly lemon, but a lemon all the same. When she was a puppy we realized that health issues would be Charlie's constant companion and, after her irritable bowel disease diagnosis, we started shopping for pet insurance. Many of the companies that our vet recommended (including pet insurance giant VPI) refused to take her saying that her IBD was a preexisting condition and they would not take the risk. Pets Best not only took the risk, but has been incredible to deal with over the years. And deal with us they have! If health issues were dollar bills, I'd be a very wealthy person - urinary incontinence, Vitiligo, chronic ear infections and even a torn ACL that required surgery - Pets Best has been with us every step of the way. They've treated us fairly as far as reimbursement is concerned and their customer service is outstanding! Not only is their portal easy to use, but their phone reps are the nicest customer service reps I have ever dealt with. They will literally help you with ANYTHING to do with your policy - I have never once been told it wasn't their job and they have often had to go above and beyond to assist me with complex questions regarding my dog and her health. These guys really know their stuff and are more than willing to help you along the way. Yes - there are restrictions on what they will pay for (as with ALL insurance companies!), but if you read the contract before you buy you'll know whether or no

Company denied claims because they applied to each of them an individual deductible ...since one was for an intestinal infection and the other for a conjunctivitis...it meant that I was made to pay again and again for each condition and only a chronic one would qualify for reimbursement,,,

My dog had a broken tooth which was broken up inside the gum, so it was loose. I took him to the vet & was told it wasn't a simple extraction, it was a surgical procedure & needed to be done right away or it could abcess. Surgery was performed, and turned out there was also an infection. I paid the bill, which was over $800, including a deep cleaning while he was under anesthesia. I submitted claim to Pets Best, and after they contacted me a couple of times to request some past vet records & ask a couple of questions, I received a check for $600!! Pets Best paid for everything except the deep teeth cleaning, & less the $100 deductible!! Needless to say, I was thrilled. I also have another dog with Pets Best Insurance, and he developed a rough bump on his chest. I took him to the vet, and he is being treated for dermatitis. He has had a few vet visits & medication, and Pets Best has reimbursed me for almost all of the cost. I have always been hesitant to get pet insurance, but decided to jump in and give it a try, hoping I wouldn't be wasting my money, and I must say, I made the right decision by going with Pets Best Insurance!

I have had two claims with "Pets Best". Their customer service is excellent. I always get someone who "actually" answers the phone! Yeah, that is unusual in this day and time. They are professional, extremely helpful and caring. I highly recommend them.

We submitted two claims. One through fax from the vets office and the other through the mail. They are very quick, you just need to make sure you show you paid. The one time there was an issue they contacted me immediately and told me what I needed to do. They now are familiar with our issue so there are no issues.