Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,049

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Anne

Hooray for acupuncture coverage

I am so pleased that acupuncture is covered. My Fanny has chronic limb weakness/arthritis and it is heartbreaking to see her have so much mobility trouble. The acupuncture is helping and it is a relief to know Pet's Best supports this type o treatment. I only rate it a 9 because it took awhile to turn the claim around.
5

out of 5

POSTED: | BY: Jerry Goldberger

Pets Best is the Best!!!

Ziggy (my Bouvier) was just recently diagnosed with B-cell Lymphoma. He is only 5 1/2 yrs old. I have decided along with my Canine Oncologist to put him on a chemo protocol designed by Madison Wisconsin oncologists. Pets Best Insurance has been superb handling my claims regarding this protocol. On occasion when I speak with them I always come away with the impression that they really care about your animals and want to see them get well.
5

out of 5

POSTED: | BY: Rachel

No hassle reimbursement

Although claims are taking a week or so longer than the 5 day grace period to review, my gigantic claim for my cat was covered without hassle or fuss. I was worried there would be push back for such a large claim (~$4K) but aside from my receipts, nothing extra was asked of me and my claim was covered.
5

out of 5

POSTED: | BY: Michelle B

Excellent Service

Wow Pets Best is the greatest, this is the first time using them and they were so fast and efficient with their service. I am so happy we made the investment for our puppy. I feel so at ease knowing you have them as our pet care service. Thank you!
5

out of 5

POSTED: | BY: Roberta Garrett

Don't know what I would do without this insurance!

My Yorkie has previously had issues with pancreatitis and enteritis, but now suddenly losing weight. It's a helpless feeling to know expensive testing needs to be done when you don't have unlimited bank accounts. Pets Best Insurance has saved me again with this claim. I totally understand occasionally processing takes over the 5 days to get medical records! The updates letting me know each phase of processing her claim was great! I purchased this policy when she was just a baby and it has been the best investment in ensuring I am always able to get her the treatment she needs. The required forms and submitting claims is beyond simple and I highly recommend Pets Best after almost 9 years as a customer!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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