Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 11,964

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Jessica

Fast and Easy

I used to have VPI, and the difference between the two is amazing. VPI paid such a small percentage of my claims, and they took forever. I just filed a claim on 3/12, and it was turned around by 3/18! Pets Best pays exactly what they have promised, and there are no surprises about things suddenly not covered. I never write these reviews, but I really do appreciate this service, and I have been telling everyone about them. There are some bad pet insurance deals out there - VPI is one of the worst - and so I really appreciate that Pets Best has turned out to be as good as they seemed.
5

out of 5

POSTED: | BY: Barbara Neuerman

life saver

WE had two dogs when we signed up for Pet's Best about 3 years ago. We were urged to do so by our daughter. Our Golden had been a rock solid healthy dog. During the first year she fell over suddenly with what turned out to be Immune Mediated Hemolytic Anemia...The treatments which were successful cost thousands of which 80% was covered by Pet's Best. They helped us save our dog's life on a premium of less than $400.00. Our lab did the stupid lab thing and while jumping up on the bed blew out one knee and then the other...again Pet's Best helped us save him paying 80% of not one but two TPLO surgeries. They also covered post op therapy...I now stop people on the street with puppies or young dogs and tell them to sign up immediately!
5

out of 5

POSTED: | BY: Patricia Bobbs

Another Satisfield Customer

I have worked within the insurance related industry for nearly 40 years and although it had nothing to do with Pets Insurance, the theory of handling claims has to be similar. I am impressed with reference to the speed in which the claims are processed and the ease of application. Thanks Pets Best for your services. Pat; San Diego, Ca.
5

out of 5

POSTED: | BY: Sandee

Excellent coverage

Pet's Best has excellent coverage and reimbursement. My claims were paid within 1 week. Customer service reps are friendly, helpful and seem to be very caring. I am very pleased I have this policy.
5

out of 5

POSTED: | BY: Mr. Candy-B

Very responsive; prompt coverage

Our 10 years old Bouvier recently died of a nasal tumor. During the last year of his life, he incurred some big expenses (MRI, biopsies, etc). Pets Best Insurance has always been very kind and responsive (he had been insured by them his entire life), but never moreso than when the expenses became significant. They covered the 80% to any Vet any where, tests, consultations, 2nd opinions, even alternative care when we still thought he had allergies without any problem Also very kind and made a donation to Canine Cancer research after his death.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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