Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Sheila Rigsby

Excellent Service!

I have never had a problem getting paid with this company. The claim process is easy and I usually have my check within a week of filing the claim. Best investment I've made in a long time!
2

out of 5

POSTED: | BY: Janine Darby

So / So

While the coverage is ok, I am not at all amused with the answer to my recent question about the health check list. I never received a form to have my vet fill out and return within the 30 days of activation. They say it went to my gmail but all I have are emails asking me to like their page, upload cute pictures etc. (Junk mail) Pets Best is blaming Gmail for non-delivery but they can't forward me proof of their supposed original email w/ the form being requested. I'm a timely person and would have followed through.. Still deciding if this is worth keeping (their insurance) I am not one for games.
5

out of 5

POSTED: | BY: Daniel Ramirez

Easy claim

Very easy claims system, fast response. I am a very satisfied client. Thank you!
5

out of 5

POSTED: | BY: Cindy Smith

Pets Best is the best for pet insurance

Our dog was diagnosed with a reaction to the rabies shot that caused HGE in our Pom. She spent 5 nights at the vet clinic receiving treatment. I filed my claim on line, and within a week Pets Best processed and paid the claim exactly the way my policy reads. I have had Pets Best for almost 5 years now and recently added a second fur baby to the policy. Again they have reimbursed according to her policy. They are always consistent and their customer service is excellent. I really like being able to file on line and the direct deposit and auto policy payments make the process so easy. We are happy to be a client of Pets Best.
5

out of 5

POSTED: | BY: Diana

Happy I Signed Up!

My dog got ahold of a larger dog's dog treat and ate the whole thing. She was in the hospital for 24 hours and the bill was over $800. I am so happy I signed up for Pets Best. With my $100 deductible and 90% coverage I paid less than $200 for her treatment. What a blessing. In the past, I had VPI insurance for another dog and their benefits schedule was terrible. I like Pets Best because they pay based on what your vet bill is. I submitted my claim and about a week later they paid my claim and sent the money to my bank account. Their rates are also reasonable. I highly recommend them!!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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