Pets Best | Pet Insurance Review

Recently put pet insurance on our newly adopted shelter dog, only had him 1 month and after 17 days of pet insurance he broke his back paw (4 bones), the first 5 claims have been reimbursed 80% within 7 business days. We are right now around 3K in vet bills with surgery, plates, x-rays, etc etc...no hassle, they did have to request more medical records from two different vets, but communication, follow up e-mails, and live chat customer service have all been very pleasant and I've had no issues what so ever. Insurance policy is clear and easy to understand - very very pleased!

When we needed Pets Best support because one of our babies were ill, they were there for us! The Staff is wonderful and kind. They process our claims very quickly and have never questioned the diagnosis, unless it was unclear and at that, they called our Vet and had the claim processed immediately.

Claims are easy to submit and reimbursements are lightning fast. Fair determinations on reimbursable items. Compassionate. Would recommend a thousand times over; as someone else said, PetsBest is giving insurance good name. I had several claims over the years and each experience was the same. Incredible.

Make sure that you read every letter of the fine print of your agreement, and to be honest I'm not a lawyer nor did I have time. I bought a "puppy care package" from the vet; this amounts to a Pre-payment of services, and because the invoices showed a discount (one that was present because I already paid). This prompted them to extend 0$ of reimbursement. I am currently looking for other options to insure my pet, and I suggest you do the same.

I have two rescue kitties both of whom I’ve had since they were very little. One was found near a dumpster the other was from the pound. They are now just over one year old. They’ve both had rescue kitty issues, upper respiratory infection stuff, eye stuff etc. My girl cat has had uveitis twice and had an allergic reaction to the sutures when she was spade, both had upper respiratory infections when they were very young, the boy currently has a UTI, which we are treating seriously as it can be deadly for boy cats. We are what I would class as co-dependent pet parents. If they are sick they go to the vet and I don’t care what it costs….however my bank account does. Pet’s Best has been awesome. The claim form is super easy and I’ve had no issues with reimbursements. They are quick and very helpful. We came but pet insurance after a devastating loss of a beloved cat, which left us with a heart full of grief and very large credit card bill. Our last cat that lived for 14 years had pet insurance her entire life and we never needed it but I don’t regret the cost. The comfort of knowing we would never have to take cost into consideration when it came to treatment she might need was worth it. I highly recommend this company and would NEVER have another pet without pet insurance.