Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,834

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Annmarie Arriola

I am very happy.

My pet Starr. Had a very bad injury to her left eye. She needed a eye specialist. Very expensive. At first I didn't know what to expect with pets best insur. I am very happy.Pets Best Insurance came through. They handled my claim and took care of business.
1

out of 5

POSTED: | BY: Julie

Still waiting...

I've been waiting weeks for them to pay my claim. They keep asking for more records. They should have them all by now. I know they're trying to dig up something that makes a bacterial infection a pre-existing condition. We spent $14000 getting our dog better. The $5000 Pet's Best is supposed to cover sure would be nice. They've already denied our claim for our other dog's tooth extraction claiming it was "periodontal disease" when she's a small dog with an under bite with no gingivitis. At least that one was less than our deductible (but it would be nice to have it applied).
5

out of 5

POSTED: | BY: Rosalie Domingo

Ease our worries, that's what you do!

Prior to the surgery, there were several tests conducted - various lab work (CDC, urinalysis), ultrasound, biopsy - and of-course, prescription medication. The surgery was a major one; Jack is now on recovery phase. We are so grateful to Pets Best for helping ease *some* of the worries involved in this experience. Purchasing Jack's Pets Best insurance policy is one of the best investment decisions, if not the best one, I've made in the past three years. Thank you for standing by your product and for serving your customers well. Jack and his family are grateful to you.
5

out of 5

POSTED: | BY: Sally Brecht

I tell complete strangers about Pets Best!

I HAVE THE HIGHEST REGARD FOR PETS BEST. Claims are paid promptly and as expected. Pets Best has seen my German Shepherds through cruciate ligament surgeries, post operative paralysis and MRI, physical therapy, toe amputation, removal of half a thyroid and bladder stones as well as the latest problem, pyoderma. I would not be without pet insurance and (given experience with another pet insurer) I would only trust Pets Best to provide it. I stop complete strangers with dogs to tell them about Pets Best. With help of Pets Best, my dogs have had quality lives as long as 13.5 yo, very old for a GSD!
5

out of 5

POSTED: | BY: Jeanne Burns

Awesome Experience! The Very Best

I bought Pet's Best for my chow chow and it's the best decision I have ever made. They are superb with any questions, the claim process is so easy, merely submit online, the turn around time is excellent; usually within 24 to 48 hours. I would recommend Pets Best for any pet owner. You will not be disappointed!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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